wj888
New Head-Fier
- Joined
- Aug 9, 2012
- Posts
- 23
- Likes
- 13
Quote:
What a bummer. Dr Fang, could you see whether you could arrange to Fedex the replacement to me and I give the defective product to the Fedex guy in return.
It saves us the trouble.
I'm peeved especially when my product was shipped out on 6th October Hongkong Morning when your announcement came in the afternoon or even earlier.
The staff should have held back shipment instead
So, would you kindly consider my solution? Have fedex delivered the replacement to me and I give the replacement to the fedex guy.
Thanks
Does anyone know how international shipping works for me sending these, like customs etc?
I guess when I arrange to send it I will find out but just wondering really!
Hi dear, Please follow the replacement to ship the item back to us, then we will make a replacement for you soon.
Besides, your shipping charges will be fully refund, also.
Please print your online receipt email, note you need a replacement, and ship your item without accessories / box such as ear pads and cables, printed email and a note to the following address. Please also email to mewith your tracking information.
If you do not reside in North America or South America, please ship your defective item to our Hong Kong address:
HIFIMAN Customer Service
KOEY Ng
Rm326, Hor Ping Hse, Long Ping Est, Yuen Long, N.T.
Hong Kong
Tel: 00852 24456310/ 97338010
The tracking number will be vital for us to track your package.Please keep it carefully, and after sending your package back, please send it to me.Thank you.
What a bummer. Dr Fang, could you see whether you could arrange to Fedex the replacement to me and I give the defective product to the Fedex guy in return.
It saves us the trouble.
I'm peeved especially when my product was shipped out on 6th October Hongkong Morning when your announcement came in the afternoon or even earlier.
The staff should have held back shipment instead
So, would you kindly consider my solution? Have fedex delivered the replacement to me and I give the replacement to the fedex guy.
Thanks