Dear Ivo,
Thank you for contacting Gearbest.
We are sincerely sorry to hear this about your item.
We would like to work together to resolve the issue to your satisfaction.
Please review our warranty here:
http://www.gearbest.com/about/warranty-and-return.html
Therefore we kindly ask you to follow these steps:
1.Please describe the problem with your item in details(what happened and when?).
2.Please tell us what steps you have already taken to solve the issue.
3.Please send us a video of the defects in good lighting.
Ideally, the videos should be clear and focused, under good lighting conditions, and taken at close and medium distance.
Please keep the attachment below 2MB and use any of these formats gif, jpg, png, bmp, doc, xls, txt, rar, ppt, pdf.
If the attachment is above 2MB, please send it to this mail:
support@gearbest.com.
We will do our best to help you.
We look forward to hearing from you.
Thank you for your cooperation.
Best Regards
Meg
Gearbest Customer Service
http://www.gearbest.com/