nc8000
Headphoneus Supremus
Don't know about the latest generation but before that 16/48 was max
I have no idea what the customer service is like now but it was top notch when I bought mine nearly 3 years ago. From sending my impressions til receiving the iem 4 weeks went by and they fit and worked perfectly first time round. And till today I have had no problem with them and continue enjoying them
I thought he had problem with channel imbalance, not fit.
Also part of the JH deal is tube length so reshells don't accomplish the same sound from what I understand.
Yes because you didn't have to deal with their after service.
I had some new mail exchange to fix the situation but there was a lot of bad faith in their statements, and still don't have any idea what might be the cause of the problem with my unbalanced JH13. They just say: "You have to send them back for some checking" But they should have already do that 3 times now!!!
I've finally got some help from real professionals, a well known Japanese competitor (I'm living in Japan), and figured out what's wrong thanks to their advice (but not thanks to JH Audio). Now, I have to send my jh13 back again (7th time!) explain them what to do, and pray that they will not screw up again...yeah!!!
ordered a moon cable from jh website and lo and behold,6 days and no word about the shipping or even an email other than the automated one.
i sent an email 2 days ago and as i am used to,no reply.i sent another today and finally someone replied to me and asked me if i ordered from the website and what was my order number!!
I mean,come on What....
they didnt even look at my order until i brought it up and i still didnt get a reply about my status. this is just frustrating and sad.Audeze has one of the best customer service around and its a two man operation.how hard can it be?
Unfortunately they had sent the package to an older address where I no longer lived and had misspelled my name on the new Otterbox. They sent me a new name label free-of-charge as well.
the only big issue was that one of the times i didn't want to keep bugging them, since i had a separate issue with thumping that is talked about at nauseum earlier in the thread, and after a month i got ahold of them and they had lost my iems and said they were never received. I gave them the tracking and they said ooops and after a couple hours they found them, fixed them and sent them back.
As far as the tubes go there was discussion about this and reshelling but i don't remember where, maybe earlier in this thread. That was one of the reasons that the JH13's stood out, the tuning of the tube length or something. A while back i haven't followed if for a while.