I have to disagree with you a bit here. The retro look of the S1+ is fine, if a bit polarizing, but to me they did have a distinctly cheap feel. The mirror finish on the sides seemed like a scratch magnet and I only had them for a couple weeks. The plastic didn't have a premium feel and the switches on my unit all had different slide and click haptics. By itself, this wasn't a deal breaker. The sound quality was impressive for the price range, even if the bass was a bit much for me. However, the way they pressed against my ears was too uncomfortable after just 30 minutes of wear, so I returned them. I bought them directly from the Pendulumic site, and the return process was not seamless. Everyone I worked with was very nice, and they eventually even paid return shipping (which I didn't even ask for), but it took a couple weeks of back-and-forth to get the info. Mike apologized personally for it taking so long, so I doubt that will be normal, but it was my experience. Having said that, when the customer support involves being contacted by the owner directly, chances are any grievances you have will be addressed. They seem to act in good faith and stand behind their product.