[mrfcpa]

I have found that there can be language differences which sometimes inhibit the customer service from Head-Direct or HifiMan. My suggestion is to go to the Head-Direct website and call the customer service number. You should be connected to "Mrs. T." who is a delightful and very helpful person. I believe she can help you out. Her assistance to me was invaluable.

 

[TeamHiFiMAN]

Quote:

After one week sending my warranty recipe to the support, for a cable replacement, still no answer!

Please send me PM with your name and email address. The problem will be solved. 

 

[Sourcesys]

Please send me PM with your name and email address. The problem will be solved. 

Sent!

 

[jsaliga]

Quote:

After one week sending my warranty recipe to the support, for a cable replacement, still no answer!

 
I returned my HE-400s for a refund last week.  They were received by Head-Direct on Monday.  Still no refund.
 
--Jerome

 

[Sourcesys]

I received a replacement Cable, but the silver cable again....unfortunately.

Its just a matter of time...

 

[TeamHiFiMAN]

Quote:

 
I returned my HE-400s for a refund last week.  They were received by Head-Direct on Monday.  Still no refund.
 
--Jerome

Hi Jerome, we will check, and give you a reply soon. 

 

[jsaliga]

Quote:

Hi Jerome, we will check, and give you a reply soon. 

 
I received a refund notification from Paypal this morning.  Thanks!
 
--Jerome

 

[soldierblue348]

Whats the best way to get ahold of support? I've got an issue with the yoke screws on my HE-400s popping out the driver housing.

 

[TeamHiFiMAN]

Quote:

Whats the best way to get ahold of support? I've got an issue with the yoke screws on my HE-400s popping out the driver housing.

Please contact our customer service via e-mail. Address: customerservice@head-direct.com

 

[soldierblue348]

Quote:

Please contact our customer service via e-mail. Address: customerservice@head-direct.com

 
Thanks, sent.

 

[soldierblue348]

Quote:

Please contact our customer service via e-mail. Address: customerservice@head-direct.com

 
I contacted them, and they're refusing to honor the warranty because it wasn't purchased from a dealer that is listed on the HiFiMan site. I'm at a loss...

 

[Highnoon]

I recently purchased a lightly used HE-400 from a fellow forum member, and one of the drivers is completely dead. Can I ship these headphones to HiFiMAN/Head-Direct to get them replaced?

 

[Keithpgdrb]

Quote:

I recently purchased a lightly used HE-400 from a fellow forum member, and one of the drivers is completely dead. Can I ship these headphones to HiFiMAN/Head-Direct to get them replaced?

 
Return them to the person you bought them from if you didnt know about the driver beforehand.

 

[Highnoon]

Thanks. I definitely did not know about the defective driver, so I contacted the owner and hopefully he will take them back. If not, I'm not sure what I should do...

 

[Keithpgdrb]

Quote:

Thanks. I definitely did not know about the defective driver, so I contacted the owner and hopefully he will take them back. If not, I'm not sure what I should do...

sorry to hear that dude.  the people here are pretty cool.  I doubt you'll have a problem..  have you confirmed that its the driver?  could be the cable.  especially if its the silver one.  they had some weak strain reliefs.