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Head-Direct / HIFIMAN Customer Service TEAM

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  1. ThurstonX
    Greetings, HiFiMAN.
     
    I hope you're still monitoring this thread.  Today my nearly four-month-old HE-500 developed a problem with the left driver.  It's been fine, including yesterday, but now only outputs approximately %25 - %50.  I've confirmed it's the HE-500 and not anything else in various audio chains, in which two other headphones perform perfectly.
     
    While I've contacted your customer service via the form at head-direct.com, I thought I'd ask a question here.
     
    Because I'd be returning the HE-500 for replacement, not repair, would it be possible to exchange it for the HE-560, paying the $300 difference.  I think this is a reasonable request.  If you're reading this, please let me know.

    Thanks.
     
  2. .Sup
    Their customer service is outstanding! Thanks Lu!
     
  3. TeamHiFiMAN
    Hi, please contact customerservice@head-direct.com to buy the replacement part.
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  4. TeamHiFiMAN
    Hi, please contact customerservice@head-direct.com to replace the broken headphone.
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  5. erikfreedom
    hello hifiman team. I just want to give you a suggestion. I have been living with the ef-6 amplifier for a year and I find it is a fantastic amp, but... about that volume pot. please upgrade it to something better. that potentiometer is a pain and it is almost impossible to find a volume sweet spot. the ef-6 deserve better than this. it is the only weak link to this amp. everything else is fine. a smooth volume pot with no big steps.
     
  6. TeamHiFiMAN
    thanks for your feedback, i will send your suggestion to our engineering team.
    teamhifiman
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  7. Marcosinus
    Thanks to the Hifiman Company, I received my HE-400 within 5 days from my order and I do love their sound with my DX50 (sorry for the HM-700). I discover my large classical and jazz albums collection.
     
  8. Mhdeia
    Hello do you know if the headband on HE-400, HE-500 doesn't covered by warranty ?
     
  9. TeamHiFiMAN
    Hi, enjoy your new headphone
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  10. conquerator2
    I love Hifiman. Thank you for making great products that outperform their price. I am also looking forward to improving your build quality to the same standard over time :)
    Keep up the good work :wink:
     
  11. TeamHiFiMAN
    Hi, you do have 1 year warranty of your hifiman products which your purchased from authorized dealer.
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  12. eternal7trance
    I was wondering which version of the HE-400 I had. I saw there were many revisions and I wanted to make sure mine was ok.
     
    20140731_212314.jpg
     
  13. conquerator2
    Kinds hard to tell from your picture...
    If it's white, you're fine.
    If it's yellow/sand then those were replaced some time ago.

    Yours seem more white to me so if that's true then you're okay.:)
     
    eternal7trance likes this.
  14. Mhdeia
    Thank you for your answer.
    I had sent a message in the customer service form and an e-mail message and asked for the replacement of the headband (cracked left plastic cup) for the HE-500 (bought November 2013), and someone from the company replied and asked me to sent 50 euros to head direct's paypal account because the headband is not covered by warranty and if i did so he would tell me about the shipment details...  Is this the official policy about the headband of HIFIMAN headphones?
     
  15. .Sup
    This should have been replaced free of charge.
     
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