1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.

    Dismiss Notice

Head-Direct / HIFIMAN Customer Service TEAM

Tags:
First
 
Back
39 40 41 42 43 44 45 46 47 48
50 51 52 53 54 55 56 57
Next
 
Last
  1. reinhard
    Dear Hifiman,
     
    I love my new HM-901, a wonderful upgrade from my HM-801.  But one problem: I can't get my computer to recognize it when I plug it in via the included USB cable.  My computer recognizes all other USB devices I try, so it's not the computer.  Any suggestions?
     
    Thanks,
     
    Ken

     
  2. TeamHiFiMAN
    Hi,
    try to use another usb port and computer, and re-insert SD card in your 901. If it still cannot solve your problem, please contact customerservice@head-direct.com
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  3. Mhdeia
     So what? I didn't have any official answer from the company. Do you still need my 50 euros for the replacement of the headband ?
     
  4. TeamHiFiMAN
    could you PM me your email address and name, i will check your situation with our custom service. thanks
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  5. Mhdeia
    No news yet from Hifiman about the broken headband of HE 500
     
  6. TeamHiFiMAN
    I think there is some email issues. Let me double check with them. Sorry about any inconvenience. 
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  7. TeamHiFiMAN
    Hi,
    Our custom service contacted you on Aug 15.  Also, they re-send an email today. Please check it.
    thanks
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  8. Mhdeia
    Customer service contacted me on Aug 15 but i didn't see that message. They contacted me again and they said that i am under warranty. They are quick. A big THANK YOU goes to TeamHiFiMAN for the valuable help.
     
  9. TeamHiFiMAN
    No problem.
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  10. kidgafanhoto
    Some chance to do a HE-300i ? a HE-300 only with new design (400i, 560) would be awesome !
     
  11. TeamHiFiMAN
    not yet
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  12. rvdeleon
    I told hifiman send my replacement via fedex or dhl and yet hifiman used ems. Ems in our country is slow and unreliable. I sent mine through dhl. Sad :frowning2:
     
  13. TeamHiFiMAN
    Hi,
    I have investigated your situation with our customer service. The reason is that the package was sent to you before you told them you want a faster way.
    Again, sorry about any inconvenience. 
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  14. Stealer
    Why is Hifiman refusing to sell me the driver for my faulty he300 instead they want me to ship it over to let them install it.
    One side of the drivers is faulty.
    I, being a service engineer had been installing pcbs and done hundred of soldering works.
    I build my own cables if I can get the parts..
    I had purchased them when they 1st released in Shanghai with the help of my bro-in-law when he was over there.
    Didn't keep any of the receipt...

    I was given a U.S.$100 voucher for future purchase when I purchased the pre released he560
    I was prepared to use this for buying the driver and the focus pad, the pre-released pads.

    Can you check with them on this.

    Rgds
     
  15. TeamHiFiMAN
    I understand your ability about electric engineering, but we do not sell headphone drivers individually. 
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
First
 
Back
39 40 41 42 43 44 45 46 47 48
50 51 52 53 54 55 56 57
Next
 
Last

Share This Page