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Head-Direct / HIFIMAN Customer Service TEAM

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  1. TeamHiFiMAN
    My pleasure.
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  2. 28980
    In your large leather box for the he500s, whats the purpose of the slot off the side of the headphone slot?
     
  3. TeamHiFiMAN
    Quote:
    Some accessories can put in the slot, such as connectors and adapter for some headphones.
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  4. 28980
    I recently purchased my HE500's (new) from TTVJaudio.com and there doesn't seem to be any statements about warranty on their product page. In their ToS they mention that all products on their site are offered without warranty it seems. Does HiFiMan still cover my product under warranty?
     
  5. TeamHiFiMAN
    Quote:
    Hi, please send me the payment receipt to verify if it is under warranty.
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  6. flip0
    Hi Eric,
     
    Can you provide me with some info regarding your shipping process to the UK (what service you use, where do you ship from and possibly any experience with the time it takes, also price). I am interested in ordering HE-400 and I've heard people say you ship straight from the China factory leading to some lucky people avoiding customs fees.
     
  7. TeamHiFiMAN
    Quote:
    Hi, yes, we ship HE-400s from China to customers in UK via Fedex. It usually takes 3 to 5 business days.
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  8. flip0
    Thank you for your response, I will soon be joining the happy he-400 owners club :)
     
  9. ElectroMod
    Yes thanks for that....?
     
    Mark
     
  10. essencez
    Hi just wanted to pop by and say thanks for the excellent communication from the Head-Direct customer service team. After I sent in my HE6 for warranty I was told there would be slight delays before the replacement is shipped out. Often companies would fail to notify of potential delays which is very annoying and extremely unprofessional.
     
  11. DutchGFX
    So, I bought a pair of HE-400's from someone on the FS forums. I listened for a little while, on a newly arrived Schiit Lyr, also from the FS forums. After about 1 hour, I realized that the right driver has a very audible crackling noise. It still plays music, but the crackle makes it unbarable to listen to. I'm not sure if it's older than a year, i'm having him send a receipt. If it is older, what should I do? Thanks, don't want all that money down the drain!
     
  12. Keithpgdrb
    Quote:
    you should return it to the seller.
     
  13. DutchGFX
    Quote:
     
    They most likely will not allow that lol, there is no return policy is there?
     
  14. niten
    Quote:
    Try to work things out with your seller.
    Worst case you could always decide to change your feedback score on the deal if you are unsatisfied and feel he did not help.
     
  15. DutchGFX
    Quote:

    Will do, I PM'ed, I am almost 100% sure that they are more than a year old. Hopefully he offers to take them back, although, it really isn't much his fault, as I had them. I don't know how this happened, or its possible the issue was there at the beggining, and I didn't notice it.
     
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