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Head-Direct / HIFIMAN Customer Service TEAM

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  1. TeamHiFiMAN
    Quote:
    Sorry, we have neither of them.
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  2. DutchGFX
    This is RIDICULOUS.

    I sent my headphones in for replacement after about 1 week of being denied the ability to do so, as you wouldn't accept my proof of payment.

    Now, I have proof that the package was delivered on Monday, yet, your team still says they don't have it. And Eric pHD on here is the only one who seams to care. Whoever else runs this "Company" needs to get their act together. I am temporally out $400 due to this debacle. And, I only receive emails once a day from you guys, so I can't actually have an intelligent discussion with anyone.

    I request that this be resolved ASAP. Don't mean to be an ass but, this is crazy.
     
  3. Sniping
    Quote:
    I do believe that Eric is the one who's solely responsible for replying on HFM's behalf on this thread, there aren't too many other "Industry Insiders" from HiFiMan on Head-Fi. I do believe that Hifiman customer service is in China, so considering the time difference, one email a day is quite good. 
     
  4. TeamHiFiMAN
    Quote:
    I will contact our customer service to check and give you a reply asap. 
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  5. lugnut
    Eric, would you tell me how long the warranty is on Hifiman Headphones from the He-400 up to the He-6 ?
    I ask because I have read 1 year and have also read 3 years, thank you.
     
  6. Ecarey
    Hey Eric, I purchased my RE-262 set off in December 2011. They are brilliant, and I love them dearly in a somewhat-creepy-but-mostly-platonic sense. They are, hands down, the best in-ear headphones I've ever bought. Problem is, the connection for the right driver (I wear them in over the ear) is starting to fail. They work about 50% of the time, and the slightest bump can cut off the audio again. This is highly disappointing, because I am incredibly careful with my equipment. This pair has only had light use, always carried in their case, etc... I've started using them as my daily pair since this past January, but even then only for desk work (i.e. no running, moving, and so on).

    Does this model often fail that quickly? Is there any chance of having them repaired/replaced? I love the product, but I teach at a High School; I really don't have the money to spend on "short-term use" products. HiFiMan's reputation guided my original decision, but I'm rather disappointed now.
     
  7. TeamHiFiMAN
    Quote:
    Hi, headphones (HE-400, HE-500 and HE-6) from Dec, 2012 have three years warranty.
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  8. TeamHiFiMAN
    Quote:
    Please forward the payment receipt to customerservice@head-direct.com. Customer service will give you instructions for sending it back for replacement.
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  9. Sanlitun
    Quote:
     
     
    How did this go? I am considering ordering myself.
     
  10. dryvadeum
    Quote:
    They sent them off last Thursday and should be here tomorrow. They also included a free set of velour earpads due to the delay.
     
  11. DutchGFX
    I ended up receiving new HE-400's, and Velour earpads are being shipped. And they arrived in only 2 days. So after all, problem solved, thanks!
     
     
  12. dryvadeum
    Hi Eric, I received my Hifiman HE 400's today but they didn't come with a free pair of velour pads as I was told. The customer service people emailed me and told me they'd include a free pair of velours due to the delay in shipping.
     
  13. TeamHiFiMAN
    Quote:
    Please contact customer service, they will send you one free pair.
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  14. dryvadeum

    They sent them out today. Thanks.
     
  15. Sanlitun
    Ordered HE-500. Pretty excited.
     
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