I've posted about the Sound Me app not working on the HiBy M300/OS Android-13 DAP and contacting AVIOT customer service about it. That HiBy diagnosed the problem, came up with the fix, and I sent all that info to AVIOT. After 2 weeks of asking AVIOT C.S. to be really sure of their answer before I showed it to world, I will now.
globalsupport@aviot.jp
Re: Sound Me
"Dear S,
Thank you for the follow-up email.
This is Hannah from Aviot Global Support Team.
We sincerely apologize for any inconvenience.
We got feedback from our tech team however, it was the same that SOUND ME APP is exclusively for smartphones.
DAP is not compatible with SOUND ME.
Thank you for your understanding and continued support.
Best regards,
Aviot Global Support Team
Hannah"
"We got feedback from our tech team however, it was the same that SOUND ME APP is exclusively for smartphones. DAP is not compatible with SOUND ME."
What is surprising is that they make a written statement saying this. To me this goes to credibility. I may be off base but doesn't this imply that AVIOT does not care about the audiophile community? I won't post all the emails but I said that among other things to get them to take a 2nd look. This email is in response to the 2nd look.
BTW, HIBy reiterated their findings. And if you're wondering about C.S. HiBy get's an
A+. The rep who monitors H.F.'s relevant threads is very helpful and informative. He customized a PEQ profile for me without asking.
I LOVE my ZX1. So much so, I ordered a 2nd pair the PNK version. I want to see LDAC or aptX adaptive showing in Sound Me on my DAP. Is AVIOT's faux pas enough to make me cancel.....no, at lest not yet.