FitEar and Jaben SG are so strange, man.
Suyama (FitEar founder) visited the store last week, so I dropped by to demo all the models. I liked the "Aya" the most (of those I could afford, at least), so I did some quick research. Apparently the "Aya" comes in a black shell, while the "Aya snow" comes in a white shell. They're identical in terms of sound, though.
I told the staff I wanted an Aya snow. The staff member approached his boss, who talked to Suyama. Later, the staff member came back to me and said "Aya snow" is only available in Japan, so "Aya" is the only option for SG.
They literally told me that I couldn't order a white shell, because I'm not in Japan.
I walked out of the store one minute later. That was the weirdest customer service experience I've ever experienced in this hobby