[AnakChan]

It's his fault for not being clear before ordering, but having returns, even for a short time period is pretty standard from reputable companies (which it seems MA is). So, I'm pretty sure that's why it's stupid (the policy).

I think that's quite country-based. Try that in shops in HK & Japan, especially local shops. Most won't accept returns. Most won't even accept credit swaps. The only time I had a shop accept a return is if the sales guy told me something that was untrue or incorrect about the product.

 

[Zalithian]

Quote:

I think that's quite country-based. Try that in shops in HK & Japan, especially local shops. Most won't accept returns. Most won't even accept credit swaps. The only time I had a shop accept a return is if the sales guy told me something that was untrue or incorrect about the product.

 
Perhaps. Most of the mainstream places one would buy headphones in the US have such policies: Best Buy, Amazon, Earphone Solutions, SoundEarphones, etc. I think they all offer 14-30 day returns for refunds, at minimum. Maybe it's a cultural difference in terms of retail/store policy.

 

[kcee]

Quote:

Their policy is quite clear on their web page. Not certain how this makes them "stupid".

 
Even offering a return service with a restocking fee is better, only other time I have had a no return policy is when a modification is in order.
 
Either way this is off topic.

 

[kcee]

For sale now, just couldn't get into the sound signature : http://www.head-fi.org/t/670411/fitear-to-go-f111-2-weeks-old

 

[gnarlsagan]

^ Someone should jump on these.

 

[shigzeo]

KCEE: you live in a country that 1: has a system that competes with itself. Japan has no such system. Most companies are part owners in their competitors. Refunds/returns are rare.

Its not unfair- apart from the fact that Japan is a silly country that pretends to be proper while sticking a knife in your back. At least it is a finely manicured, gloved hand.

Europe is better than the USA. Asia is a simple rump-pumping free for all for the seller. If Musica. Tried to stay with European or USA standards, their slim margins because of the anti-competition culture here, would sink them.

If you have a problem, come to Japan and help lobby this culture of greed and lies to the grave.

 

[luisdent]

Edited: Never mind. Comment deleted.

 

[kcee]

Quote:

^ Someone should jump on these.

 
Yes please someone do !
 
I think its a fair price considering they have been used all of 6 hours or so and I am covering shipping to usa and fees.
 
On to the next pair.

 

[DimitriTrush]

Dear Kcee,
I am truly sorry you are not satisfied with the acquired Fitear F111 `n our no Return in store policy.
 but as our priority is to offer customers best possible products and services at any cost.
else I not happy that our customer is not fulfilled with our services.
Therefore we offer customers several solutions to avoid any discontent. Please contact me directly and we will see how can I help you.
Thank you for choosing Musica.
Dimitri T.

 

[snapple10]

Ok, that is what I call customer service
S

 

[IronLung]

For sale now, just couldn't get into the sound signature : http://www.head-fi.org/t/670411/fitear-to-go-f111-2-weeks-old

Dude, just try it with impedance adapter.

 

[kcee]

Quote:

Dear Kcee,
I am truly sorry you are not satisfied with the acquired Fitear F111 `n our no Return in store policy.
 but as our priority is to offer customers best possible products and services at any cost.
else I not happy that our customer is not fulfilled with our services.
Therefore we offer customers several solutions to avoid any discontent. Please contact me directly and we will see how can I help you.
Thank you for choosing Musica.
Dimitri T.

Message sent.

 

[shigzeo]

Kind of weird. By doing that, Musica sort of blanked out their policy. Whatever. But once a first, soon comes a second, a third, and then policy is gone.

 

[AnakChan]

Kind of weird. By doing that, Musica sort of blanked out their policy. Whatever. But once a first, soon comes a second, a third, and then policy is gone.

Musica Acoutics is bending their back for this. I'm meeting Dimiti tomorrow evening & you can be sure this topic will be discussed over beer.

 

[kcee]

Quote:

Kind of weird. By doing that, Musica sort of blanked out their policy. Whatever. But once a first, soon comes a second, a third, and then policy is gone.

He is just letting me know my options, and making reccomendations for an exchange. Which is an option with their policy.
He is not letting me return them for a refund, which is fine.