soundbear
100+ Head-Fier
- Joined
- Dec 10, 2010
- Posts
- 410
- Likes
- 51
Thanks for deleting Kenman, but I read all the deletes, ha ha!!!! totally kidding!!!! LOL!!
Just wanted to apologize to you Headfiers for my using the site as a sounding board instead of contacting Aurisonics directly, I was wrong for posting that up. In retrospect I should have sent it via personal email to Aurisonics.
Got a very quick response from Andy at Aurisonics last night via email and phone, and I missed both, but spoke with him this am and he apologized for losing my address, apparently they had been ready a short time ago. He did say many of my points were valid and he took full responsibility for the lack of communication as to the lengthy delay for me and others. He even offered expedited shipping and a T shirt and I declined; I have no urgency to get them. Yet I would like to donate the T shirt they offered me to Kenman for his enthusiastic and excellent free liason work he did for them! I do want to say that the Aurisonic customer service, once they realize there is problem is A+++ in my books and look forward to working with them in the future.
Just wanted to apologize to you Headfiers for my using the site as a sounding board instead of contacting Aurisonics directly, I was wrong for posting that up. In retrospect I should have sent it via personal email to Aurisonics.
Got a very quick response from Andy at Aurisonics last night via email and phone, and I missed both, but spoke with him this am and he apologized for losing my address, apparently they had been ready a short time ago. He did say many of my points were valid and he took full responsibility for the lack of communication as to the lengthy delay for me and others. He even offered expedited shipping and a T shirt and I declined; I have no urgency to get them. Yet I would like to donate the T shirt they offered me to Kenman for his enthusiastic and excellent free liason work he did for them! I do want to say that the Aurisonic customer service, once they realize there is problem is A+++ in my books and look forward to working with them in the future.