Earsonics SM3 Appreciation Thread - Third Time is a Charm?

[Annafrancesca]

Seriously. I don't want to think about how much I've spent on my SM3 in total; easily mid-tier custom price range.

To echo the recent comments - that is unfortunately the main reason I did not keep the SM3. It's too bad the build quality and customer service is not very good. If this product was made by Sennheiser, Westone, Shure, or any other company in the US with good warranty service, I never would have sold the SM3. But paying 300+ and then not being able to count on having a reliable unit is just not something I was cool with.

 

It's just frustrating and honestly...depressing.
I must be a fool for having 2 pairs. Good thing my other pair works flawlessly.

Gilly, if they refuse to pay for shipping, I will crack these open and solder the loose wire. I am sure that's all it is because when I lightly tap on the earpiece, they work. If I get them to work, I will takeout the filters. Then maybe, just maybe, I wouldn't feel as bad.

 

[Kurdt-bada]

People talk about the new sm64, for the same price and warranty period i can get the 6 ba of cosmic ears in europe and forget about built quality issues and get better fit and sound...i think all this issues will happen to the sm64 let's hope not but wait. i've also sent them an email talking about the house opening and that they should give us a compensation because there are a lot of users with the same problem but they didn't answer, anyway without the filters, with a decent aftermarket cable and custom tips the sound is awesome. 

 

[Tom Yum Goong]

Quote:

People talk about the new sm64, for the same price and warranty period i can get the 6 ba of cosmic ears in europe and forget about built quality issues and get better fit and sound...i think all this issues will happen to the sm64 let's hope not but wait. i've also sent them an email talking about the house opening and that they should give us a compensation because there are a lot of users with the same problem but they didn't answer, anyway without the filters, with a decent aftermarket cable and custom tips the sound is awesome. 

I never heard about a 6 BA from Cosmic Ears. I thought they only offered models with up to 4 BAs. And this 4 BA CIEM isn't even out yet, so how can you tell that they sound any better?

 

[Kurdt-bada]

they'll put a 6ba and a 5 hybrid like um merlin called hy5 in march-april. They will cost: 350 pounds for the 6ba and 300 pounds for the hy5, i guess if this 6 ba is in the same league as other customs with the same configuration as the 1964 ears v6 or dream earz 6 which are in the same price region also, will sound better than the sm64 And ill forget about house openings or other issues... i've heard built quality of cosmic ears customs is top notch, and all for the same price. Anyway im not saying that the sm64 sound is awesome but i think the other option is better, and built quality is something that puts me away as a sm3 v2 owner.

 

[Annafrancesca]

So EarSonics contacted me and they said I will have to send the SM3s back for repairs, and they said that repairs will be free but I will have to pay for shipping. 
 
I have paid the initial shipping and repairs. They didn't do a great job the first time, and now I am forced to pay for shipping again? All because their initial repair lasted only for 2 hours before that darn thing broke again.
 
I think its just unfair. $100 shipping is not cheap.

 

[Gilly87]

This is the source of my beef.
Quote:

So EarSonics contacted me and they said I will have to send the SM3s back for repairs, and they said that repairs will be free but I will have to pay for shipping. 
 
I have paid the initial shipping and repairs. They didn't do a great job the first time, and now I am forced to pay for shipping again? All because their initial repair lasted only for 2 hours before that darn thing broke again.
 
I think its just unfair. $100 shipping is not cheap.

 

[Annafrancesca]

The lack of customer service is just criminal

 

[Gilly87]

It really is. On my SM3s current trip back to the land of smelly pits and crappy service, they actually lost my order, shipped it to my old address, and had the GALL to ask me if I would pay $250 USD to upgrade to the SM64. I told them I've already paid more than that in international shipping fees over the course of owning them and needing to be repaired, and have yet to receive a response since; that was over a week ago. I'm pretty appalled; if this was an American company, they would have been sued under right now. Makes me want to get the ball rolling...

The lack of customer service is just criminal

 

[davidcotton]

Quote:

 the GALL

Don't you mean "gaul"? Just kidding

 

[Gilly87]

I'll be sending the Romans over the mountains if they don't get their act together!

Don't you mean "gaul"? Just kidding

 

[Annafrancesca]

I think we should re-name this thread....any suggestions?

Gilly,

I emailed the French consumer protection agency. I'll let you now if they respond. This has become a nightmare for me. I just hope ES would read this thread and see how happy customers are.

 

[Gilly87]

Excellent.
 
I wish they would; they should know we are not just crazy people trying to get attention, that their products really are built like 5 cent plastic toys...but something tells me they know that.
Quote:

I think we should re-name this thread....any suggestions?

Gilly,

I emailed the French consumer protection agency. I'll let you now if they respond. This has become a nightmare for me. I just hope ES would read this thread and see how happy customers are.

 

[Annafrancesca]

Excellent.

I wish they would; they should know we are not just crazy people trying to get attention, that their products really are built like 5 cent plastic toys...but something tells me they know that.

And they are good at making it look like it's not their fault...

 

[Gilly87]

No, they're not good at it, they just incessantly present the assumption that anything happening to the phones is the customer's fault, when clearly their product is made of dirt cheap components and their repair teams are thoroughly incompetent.
Quote:

And they are good at making it look like it's not their fault...

 

[H20Fidelity]

This is not tempting my recent SM3 trade. I want to hear good things, happy things. Lots of members speaking highly about the product and positive experience with customer service please, not bad storys. :eek: I shall report in when my SM3 arrive, but only after 24 hours (possibly more) as these are one of the most contrioversal signatures I have read about on Head-Fi.