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Also experiencing this issue. Is there a way how to fix this. Thank you
Umm, okay, so this is a little embarrassing, but I’m going to come clean. As I mentioned before, for as long as I’ve owned the Mojo (~ 2 years), my volume level was always within a few clicks up or down of the double red ball setting.
The key to this story is that for reasons that still aren’t clear to me, in between normal listening sessions, something caused my Mojo to reset itself to very near the lowest volume setting. So the next time I went to listen, thinking I was still in my regular volume zone, but barely able to hear anything, I clicked up the volume button and was almost immediately presented with one red ball (and the other volume ball sharing some of this color presumably through internal reflections). But the sound through my IEMs remained barely audible.
So I kept clicking up and up on the volume past this red zone until the balls were bright blue - a level I couldn’t ever remember having seen before. But still the sound level was very low. It was my belief at this point that the volume was set to what should be a very high level, but that a short or some other defect was interrupting the amp’s power delivery. My fear was that if I went any higher outside my normal volume range and a bump or jostle caused the short to momentarily resolve itself, my IEMs, my ears or both might get blown out. It was at this point that I posted seeking assistance.
Fortunately, with the guidance of my supremely patient and helpful friends at The Source A/V, I learned that the Mojo’s volume scale actually has two reddish zones and that I was operating on the lower one. The bright blue balls didn’t look familiar because they were actually well below my normal volume level. Doh.
Yeah, I felt like a pretty big dummy. I hope your resolution is as simple as mine ended up being.
Mojo should not reset its volume to a lower level. The unit is faulty.
Both volume balls at blue mean you are running at about 2v to 3v. When I use my Mojo with 20ohm IEMs I use very low power. It shows as left ball blue and right ball red. There is only one range in the volume controls that show both balls blue and that is in the 2-3v range.
LOL, because here too we have the possibility for confusion, I should have probably specified the lighter ice blue as opposed to the deep cobalt blue that you see higher on the volume scale.
I found out that it is not an issue on my Mojo. I have read the manual and found below notes regarding Volume Indication.
The + and – volume balls are illuminated to indicate the volume setting. The standard range is from
brown to white for maximum volume.
At both minimum volume and maximum volume the range has been extended and the balls illuminate
specially to indicate this.
At minimum volume the + ball will remain brown whilst the – ball will continue to change colour
through the range from white back down to brown again. This allows for finer volume adjustment
when using in ear monitors.
At maximum volume the – ball will remain on white whilst the + ball will change through the colours
from red to white at maximum volume. This gives a finer adjustment at very high volume.
Do chord use decent components?
Yes, the highest quality - although to be fair some posters do wish that more expensive cables were included in the box.
Do you have concerns about a particular item in their range?
What source or sources do you use?
Have you tried turning up your source volume to max before connecting?
I need to have the Hiby R3 player at MAX volume to get 100% output into the Mojo.