Chord Electronics ☆ Poly ☆ (wireless & microSD module for Mojo) ☆★►USEFUL INFO on 1st PAGE!!◄★☆

[miketlse]

So at some point of me messing with it, it updated to 1.0.41, with no indication that it was doing that at all. So I wouldn't be surprised if I interrupted the process.

I'm at a standstill now. GoFigure no longer can find my Poly, no matter what I do. So cannot update to v2.0. I tried manual and despite the manual saying that "Firmware update" is an option, it is not. It only cycles through Hotspot, Network, and something about DLNA.

I tried setting it to AP mode and checking the poly.audio webpage settings, and any changes I make says "failed to save changes". Spent all day on this thing and left at a complete standstill.

Will be shooting Chord an email for help, but at this point throwing it back in the box and sending it back is completely justifiable.

Your best option is email chord support, because v2 seems to solve most issues.

 

[joshnor713]

I have to say the Chord Poly is one of the most frustrating products around...the Manual appears woefully out of date, things don't behave as documented, nor does there appear to be any consistency in behaviour comparing the various posts here.

Out of nowhere my Poly decides to shutoff it's Bluetooth completely. So GoFigure doesn't work. Which means I can't update Poly's Firmware (from 1.0.41).

The Configure button no appear to have a "Factory Reset" mode (contrary to what the Manual claims), it just cycles through "Airplay/DLNA mode"... "Hotspot mode"... "Network mode"... "Entering Access Point mode"... Nothing else. Is there any other @#$%^&# way to reset this bloody thing to Factory default (and hopefully fix the Bluetooth problem)? Why the #$%& can't Chord have a return to "Factory Default" button on Poly's internal webpage (when in Access Point mode) like practically every other device does on the planet?

My last resort is to drain its battery down connected to Mojo and left on (is there any other way?) in the hope that something gets reset and Bluetooth works again.

Any other recommendations welcome.

Having this exact same problem. How did you get past it??

 

[GreenBow]

Hey GreenBow

Have you considers an android device that is not a phone ? Like the Hibby R3 or R6 or one of the Fiio devices. you can still install all the apps you need for the Poly but don't have to put up with the phone bit.
They also have decent sound (not as good as the mojo) and are more Audio centric.

Just a thought.

Thank you. I didn't even know such devices existed.

This chat however, has made me think that I really should get down to buying a phone though. Since my old phone is probably on its last legs anyway. I could maybe forgo music sound quality on a phone now, since re-thinking. I could just concentrate on finding a phone that does rugged and waterproof, camera, and (replaceable) battery life.

However if Mojo Poly were to run out of juice, I'd want phone to play music too. Maybe I should just skip that though, because music preproduction doesn't seem to factor on rugged phones.

 

[mashuto]

Got my Poly in last night. Charged it up and started messing with it this morning. Man, now I understand all the headaches I've heard about. I set my expectations low, but have still gotten surprised by the device's inadequacies. It booted up in hotspot mode for some reason. Got into its settings with my browser and found that the "Keep in hot-spot mode option" was enabled for some reason. Turned that off the flashing blue LED light that I was supposed to get from the beginning. While in the WiFi page I also got my firmware #, which is 1.0.17.

Next deficiency. Installed GoFigure on my Android phone to set the Poly up. After numerous attempts, GoFigure couldn't find it, although my phone could clearly connect to Poly via Bluetooth in the Settings. I thought about it some and thought the problem might be that GoFigure came out on iOS first and maybe this firmware version didn't work with Android yet. Fortunately, I have an iPhone, and lo and behold, it could find my Poly. But I have to wait until the search thing fails and prompts me for "Alternative" search, whatever that does.

So get my Poly finally connected to my WiFi network and get to the GoFigure home screen on my iPhone. Next step is of course updating the firmware. Go to Settings in the app, take out my SDcard, plug in to charge, and hit Update. The app closes like the popup says, but nothing happens on the Poly end. No flashing lights or anything. I try again, do a power cycle and try again, and no go.

This is where I'm at right now. My assumption is that this software method to update the firmware wasn't available in this 1.0.17 version, and instead of telling me why it won't work, it just doesn't. So next I'll try executing the update manually.

So frustrated with this already. Now I know what y'all have been talking about. It's simply negligence for Chord to not give comprehensive conditions for things to work, and if not, why and the workaround step(s) to take. The manual just says turn it on and set it up through GoFigure. It says the minimum to use this method is firmware 1.0.16, and I met this. But it doesn't say iOS only. It also doesn't say that the update firmware button doesn't work. I shouldn't have to scour the internet for answers in order to get a product to work.

Just to point out... your poly knows nothing about your home network when you first get it, so it HAS to be in hotspot mode in order for you to connect to it and go through the setup, otherwise, how would you connect to it? Keep in mind that gofigure wasnt out initially when the poly first released so connecting that way and doing the setup wasnt available when they released it. Sure its frustrating, but its like any smart home device, they set up a hotspot so you can connect to it and go through setup. Granted yes, the poly setup process is not nearly as intuitive as some others and the older firmwares... well, they kinda suck.

Also, if you were on a significantly older firmware as you were, you likely need to go through the individual update procedures, which... also sucked. It was basically, turn your poly on and get it connected to a network with internet, then... wait. Then power cycle it... and... hope it took?

And yes, your assumption is correct, the in app firmware update procedure was only available recently and required you to be on 1.0.41 (I believe), thats the only one you can initiate the in app firmware update from. And it was only released specifically as an inbetween firmware to get you to 2.0

So I get your frustration, the older firmwares werent great, the update process was never communicated well.

So, you have it connected to your home network... here is what I would suggest. Power it on and leave it for 10 or 20 minutes. Then power cycle it. And see what firmware version you are on. Then try again until you get to 1.0.41, then once you get to that version, make sure the sd card is out, then try to update the firmware through the app.

Yea, its all a pain, but if you can get yourself to 2.0 without too much hassle, the experience really has improved quite a bit.

 

[joshnor713]

Just to point out... your poly knows nothing about your home network when you first get it, so it HAS to be in hotspot mode in order for you to connect to it and go through the setup, otherwise, how would you connect to it? Keep in mind that gofigure wasnt out initially when the poly first released so connecting that way and doing the setup wasnt available when they released it. Sure its frustrating, but its like any smart home device, they set up a hotspot so you can connect to it and go through setup. Granted yes, the poly setup process is not nearly as intuitive as some others and the older firmwares... well, they kinda suck.

Also, if you were on a significantly older firmware as you were, you likely need to go through the individual update procedures, which... also sucked. It was basically, turn your poly on and get it connected to a network with internet, then... wait. Then power cycle it... and... hope it took?

And yes, your assumption is correct, the in app firmware update procedure was only available recently and required you to be on 1.0.41 (I believe), thats the only one you can initiate the in app firmware update from. And it was only released specifically as an inbetween firmware to get you to 2.0

So I get your frustration, the older firmwares werent great, the update process was never communicated well.

So, you have it connected to your home network... here is what I would suggest. Power it on and leave it for 10 or 20 minutes. Then power cycle it. And see what firmware version you are on. Then try again until you get to 1.0.41, then once you get to that version, make sure the sd card is out, then try to update the firmware through the app.

Yea, its all a pain, but if you can get yourself to 2.0 without too much hassle, the experience really has improved quite a bit.

Thanks for your response. I'm apparently on 1.0.41 somehow. That's what it says on poly.audio. But it killed my connection with my home network (or killed GoFigure's ability to see my Poly). Tried installing GoFigure to start anew but can't for the life of me to get it sync'd up again.

Starting to think that the update to 1.0.41 got corrupted. Maybe should try factory resetting Poly. But can't for the life of me figure out the Config button operation. All it does is switch between hotspot, AP, network, or something about Airplay/DLNA modes (which isn't even mentioned in the manual). Completely stuck right now.

 

[mashuto]

Thanks for your response. I'm apparently on 1.0.41 somehow. That's what it says on poly.audio. But it killed my connection with my home network (or killed GoFigure's ability to see my Poly). Tried installing GoFigure to start anew but can't for the life of me to get it sync'd up again.

Starting to think that the update to 1.0.41 got corrupted. Maybe should try factory resetting Poly. But can't for the life of me figure out the Config button operation. All it does is switch between hotspot, AP, network, or something about Airplay/DLNA modes (which isn't even mentioned in the manual). Completely stuck right now.

Can't connect with gofigure at all? If you are using Android and the latest app, have you tried the alternate mode? Other than that, I would just try powering on and off at least once or twice too.

As for the config button, have you tried holding it down instead of pushing? The button operation was always a little wonky.

 

[joshnor713]

Can't connect with gofigure at all? If you are using Android and the latest app, have you tried the alternate mode? Other than that, I would just try powering on and off at least once or twice too.

As for the config button, have you tried holding it down instead of pushing? The button operation was always a little wonky.

Right, can't get GoFigure to connect at all (it just spins when looking for a Poly). Even when trying Alternative. Was able to before it updated to 1.0.41. Tried multiple power cycles.

I have an iPhone and Android, and same behavior. Tried uninstalling and reinstalling the app. No fix.

Holding down the config button is the only way I could get it to do anything. But it cycles only through the modes I mentioned.

 

[mashuto]

Right, can't get GoFigure to connect at all (it just spins when looking for a Poly). Even when trying Alternative. Was able to before it updated to 1.0.41. Tried multiple power cycles.

I have an iPhone and Android, and same behavior. Tried uninstalling and reinstalling the app. No fix.

Holding down the config button is the only way I could get it to do anything. But it cycles only through the modes I mentioned.

Can you do the factory reset via the poly.audio page or at least get in there and get the poly configured and back on your network?

 

[joshnor713]

Can you do the factory reset via the poly.audio page or at least get in there and get the poly configured and back on your network?

There's no factory reset option in poly.audio. Part of the problem is how limited it is. Why can't you select Firmware Update from there!?

Under "Manage Connections" I tried deleting what I had and resubmitting my network details. But GoFigure still can't locate my Poly. Gonna try just deleting it from poly.audio and starting from scratch with the wizard. How do you set Poly to Bluetooth mode?

The behavior I'm seeing right now when I boot it up is it flashes between blue, red, and green, then after a couple seconds settles on blue. No idea what that means.

Not sure how much more of my life I want to waste on this thing.

 

[mashuto]

There's no factory reset option in poly.audio. Part of the problem is how limited it is. Why can't you select Firmware Update from there!?

Under "Manage Connections" I tried deleting what I had and resubmitting my network details. But GoFigure still can't locate my Poly. Gonna try just deleting it from poly.audio and starting from scratch with the wizard. How do you set Poly to Bluetooth mode?

The behavior I'm seeing right now when I boot it up is it flashes between blue, red, and green, then after a couple seconds settles on blue. No idea what that means.

Not sure how much more of my life I want to waste on this thing.

I believe the blue red green flashing is normally for SD card indexing... But it may also have been a part of the recent 2.0 upgrade process. Settling on blue should mean that it's connected to WiFi or at least on hotspot mode.

Wish I could offer more. Honestly I would say do the same as before, leave it powered on for a bit, power it off, and then maybe go do something else for a bit before trying again.

 

[joshnor713]

I believe the blue red green flashing is normally for SD card indexing... But it may also have been a part of the recent 2.0 upgrade process. Settling on blue should mean that it's connected to WiFi or at least on hotspot mode.

Wish I could offer more. Honestly I would say do the same as before, leave it powered on for a bit, power it off, and then maybe go do something else for a bit before trying again.

Oh, maybe it's mad that I took the SD card out? I just did that because the update requested to. I was gonna put it back after I got to v2.0

Got it in BT mode. Had to delete the connection I had original set and leave it off. Lemme see if I can get GoFigure working again...

 

[joshnor713]

Correction: It isn't in BT mode, it's in this Airplay/DLNA/MLP mode. Seeing some weird behavior. When I hold down the Config button and it switches to AP mode, the Poly just shuts off; doesn't respond with any more presses. To me, this is more evidence that my 1.0.41 update is corrupted. No idea how to get to BT mode the more important one, factory reset.

 

[mashuto]

Correction: It isn't in BT mode, it's in this Airplay/DLNA/MLP mode. Seeing some weird behavior. When I hold down the Config button and it switches to AP mode, the Poly just shuts off; doesn't respond with any more presses. To me, this is more evidence that my 1.0.41 update is corrupted. No idea how to get to BT mode the more important one, factory reset.

I don't know if there is a bt mode as you are envisioning it. Yes you can stream via bt, but connecting via gofigure, uses Bluetooth low energy mode and doesn't require you to have an active Bluetooth connection.

There is a Bluetooth/airplane mode you can set through gofigure, but I'm pretty sure all it does it shut the wifi off.

Still not able to connect through gofigure?

 

[joshnor713]

Still not able to connect through gofigure?

Nope. Something is definitely wrong. On a normal device I would factory reset it by now, but there's just no way to here. The Config button menu is broken. I go to switch modes and it shuts Poly off.

If this has happened to anyone else (it looks like it has to @AndrewC88, via my quote up above), I'd appreciate some feedback. I sent an email to Chord. We'll see what they come up with, but really feeling like returning it at this point. Huge disappointment.

 

[211276]

My replacement Poly can connect with Gofigure which is a big step forward. I want to connect with the latest firmware, but the instructions are not clear about this. Does a home wifi connection have to be set up first?