Blaze182
Head-Fier
- Joined
- Feb 3, 2011
- Posts
- 95
- Likes
- 47
I’m really enjoying my Solaris
Campfire Audio - Nicely Done.
Stay updated on Campfire Audio at their sponsor profile on Head-Fi.
|
I'm really not sure that his methods are all that accurate.
Dear All,
We wanted to of course respond to this discussion of Solaris measurement variation posted on Reddit, and shed some light on the topic.
We are a 100%-hand-built-in-Portland-Oregon company with highly trained craftspeople. Our builders are very meticulous about everything they do and take great pride in everything they make. Campfire is a close-knit team of 17 people, and the same six builders build everything by hand.
We build in small batches, and yes there are some slight variations from batch to batch, all of which is closely monitored. We use four state-of-the-art measuring systems with Brüel & Kjær measurement microphones to track and maintain QC through the build all the way to final left-right pairing. With these processes, our pairings are far tighter than most IEM companies. (Like many other companies, we also test the products of competitors.) Everything we build passes a full frequency response measurement test before being paired left-to-right to make one set. This is all done individually by hand, and we pair them individually to try and achieve +/- 1dB between left and right. Left-right pairing to us is critical, so we take a lot of time and effort to make sure these pairings are tight.
As for the measured units on Reddit, we primarily trust our measurements over others. Measuring IEMs consistently can be challenging, and while we can’t know an independent measurer’s measurement setup and methods, we do know ours. We have been doing our own measurements for years, and we use industry standard measurement and analysis gear by Brüel & Kjær, GRAS, Crysound, Audio Precision, and Listen (SoundCheck). We feel that the issue brought up has been somewhat mischaracterized in subsequent posts. The poster was trying to determine if his grading was “A+, A or A-“ We are aware that dynamic hybrid designs will have some slight variations from batch to batch more so than a balanced armature design. However again we monitor this very closely and have strict controls so every Solaris sounds as it should.
Further, while we test all of our IEMs here during and after assembly, we cannot account for everything that happens to them once they are out of our hands. The tested IEMs were all used demo units, and while we can assume they are okay, we cannot know for certain.
We are 100% confident that the IEMs we craft and send to our customers are going to sound as they were designed to. We also back our products with a return policy that we are proud to say is used by very few who buy our products. We also have an open-door policy, a phone number where you can reach us to talk to us, and we do our best to cultivate and maintain a high level of brand loyalty, customer trust, and satisfaction.
Sincerely,
Ken Ball
I am not sure what publishing all the Solaris measurement data would resolve at all.
I am still totally confused as to why supposedly defective units are not sent back so that we really know what this is about, this is the only way to « resolve » this issue.
Until then nobody can do any sort of contradictory measurement so we’ll be running in circles. Not to mention if there is indeed a consistency issue at least Campfire would get to the bottom of the reason for it. Really no reason not to, or do I miss something?
Given the discrepancy that is measured, this would be very apparent to anyone from an audition as well and this would have popped up already...
If the units are defective, send them back.
What good does it do to anyone to hold onto "defective" units? Are they still being demoed?
Also why wasn't campfire audio contacted when this was first spotted, instead on blowing it up all over reddit like it was a tabloid scoop?
Fishy, just fishy. What these people in singapore are doing is unprofessional, and makes very little sense.
Objectively speaking, the only way to resolve this whole dispute is for CA show their own measurements - consistent ones, across units. If you trust your product, this should not be a problem. You already have the measurements, as you mentioned. And the community as a whole would be far better off if more manufacturers publicized their measurements.