PP: If your Ref 1 has the original digital board, the digital signal wires going to the DAC boards were labelled wrong and thus the wires were swapped when they were built. With the new boards, the wires can be re-attached as per the labelling. You've probably struck the same issue as I did. I soldered the wires back exactly as they had been before (with two swapped) and got no sound as well, until I sent Kingwa a photo showing him what I'd done.
By the way, the "This amp is more neutral" discussion is bulldust unless someone RMAAs the amps with a neutral source.
By the way, the "This amp is more neutral" discussion is bulldust unless someone RMAAs the amps with a neutral source.