Did you manually email them instead of submitting an inquiry with Support? I've submitted an inquiry since last week, yet to hear from them.
Has anyone (at all) heard back from Audeze Support?
Yes I did. As I posted above
@taxiq " Second other thing, I emailed the contact person listed on automated order confirmation by "replying" to the confirmation. Had I known that was all that was needed, none of this might have happened." If that is not clear enough. What you do is look at the auto confirmation you receive from Audeze and at that bottom you will see this
Merchant Contact Information
Audeze LLC
Costa Mesa, CA 92626
US
tony@audeze.com
As I wrote above, all you need do is hit your "REPLY" button and you will send an email to tony. He's a sales rep, who I think will be earning a commission if he is involved (some companies do not pay commissions on direct website sales). In my case he responded immediately and my order will be delivered today.
If you email support, you are going to tech people NOT sales support. So don't be surprised when you don't get a prompt response on an order issue.
DO Email tony! And please report back to this thread your results so this posting can either be confirmed or refuted.