Skylab
Reviewerus Prolificus
Hmmmm...that's a bit troubling. Thanks for posting that Peter. I will refrain from using my Edition 8's when I get the Lyr review loaner!
With the Edition 8 registration you've got a service number. Who do you think, get the same number too? :wink_face:
Every costumer service has few numbers in order of priority or do you think Mr. Fuchs has only one telephone number for every costumer? Would be great, but I don't think so.
The edition is not a consumer line on mass market focus. it's like VERTU for people with money and exclusive love for difference. No time to hanging in the service line.
If I am going for cars, like Daimler, so I calling it Maybach or S class AMG and not the 60K+ mass market S class. With problems I don't think I need to call the consumer hot-line.
Well, I worked in costumer service department and I did my work every day with 100% quality. That took for me a lot of continuous training to be perfect, that never ended. I am a training master. Every mistake from my company was a calculated mistake on view to profit and not to solve production or service problems trough my work.
The critical part of every process in it imperfection is the man. If you are fallen ill, do you tolerate it and the resulting imperfection? No, because you want to be healthy to feel yourself good. Why should you tolerate an imperfect process? Make profit, fallen ill?
"Make no mistake: even though Lyr is the same size as Asgard and Valhalla, it’s one of the most powerful headphone amplifiers you can buy. We will not be responsible if you blow up your headphones with it!"
Glad you got it squared away Peter quickly. The Lyr sounds like it should only be used with the Planars as someone also blew a driver with the D700 using a Lyr. I remember Jason was saying early on they would not be responsible for blowing up your headphones.
Yes there is that warning, but their assertions that their "current-sensing adaptive output topology" which "allows the amplifier to dynamically adjust to the headphone load" is a bit misleading, as it seems to contradict their warning depending on interpretation.
Dear all Head Fier Friends
I had have very BAD experiance with ULTRASONE Customer Service In Singapore and Germany.
On 23 March 2011 i bought ED 8 LE from Singapore, because was in rush , i did not checked so properly.
After i arrived Home on 26 March 2011 i found out all the leather on Headband look like as DEMO unit, looked
so OILY for BRAND NEW and EXPENSIVE Headphone.
I had already complain to Ultrasone Singapore and Direct email to Ultrasone Germany, they never reply my email.
I have the Photos from my Defected Headband, but i do not know , how i can send the attachment here.
Luckily The Shop took the responsibility my ED 8 LE one month later on 19 April 2011m, that they offer to me
to change with new ED 8 LE or with another Brand.
I decided to change with Beyerdynamic T1 plus Head Amp Graham Solo Ultra Linear for ca the same Price.
I CAN NOT trust ULTRASONE anymore, for so expensive Headphone about 2700 Sing D = 2200 USD
How can i know if my ED 8 LE later on DEFECT , can ULTRASONE repair my ED 8 LE ????
Maybe in USA ULTRASONE has VERY GOOD service , in ASIA NOT so realy.
I hope nobody has the same very bad experiance like me with ED 8 LE.
Cheers
I understand your frustration with Ultrasone AG's non-response to your query, but I don't see the problem here. This was a dealer issue, not a repair for a defective product. The dealer was the one that needed to take better care of you and they did. You could have gotten a brand new replacement with a 5 or 7-year warranty, instead you went for a Beyer T1 with a 1-year warranty. Hopefully you will never need it after the year runs out.
Anyways I am very pleased with Ultrasone USA, Randy Fuchs got involved in a difficult Edition 8 blown drivers replacement issue (transferred warranty, original receipt was missing) with an authorized dealer recently and things turned out very well thanks to his involvement. But even if rudi0504's issue had happened in the USA, this would have still been up to the dealer to correct, not Ultrasone.
I understand your frustration with Ultrasone AG's non-response to your query, but I don't see the problem here. This was a dealer issue, not a repair for a defective product. The dealer was the one that needed to take better care of you and they did. You could have gotten a brand new replacement with a 5 or 7-year warranty, instead you went for a Beyer T1 with a 1-year warranty. Hopefully you will never need it after the year runs out.
Anyways I am very pleased with Ultrasone USA, Randy Fuchs got involved in a difficult Edition 8 blown drivers replacement issue (transferred warranty, original receipt was missing) with an authorized dealer recently and things turned out very well thanks to his involvement. But even if rudi0504's issue had happened in the USA, this would have still been up to the dealer to correct, not Ultrasone.