[uelover]

Cool man. I assume that you work/study in my country but is a foreigner here?
 
I dealt with thinking group too. They are ok. I received my es5 today (after waiting for a month) but the fit was bad so I redone a ear impression (the distributor is separated from audiologist here) and sent them back again.
 
I think that Westone customer service ok. No first class service here for you but they are still good.

 

[bad westone]

i've been follow this thread since the 1st page. i though westone have better and faster service than JH audio. but to my experience.......NO. YES, i have to tell my dealer and thinking group to check on my set( which is not good). i finished my payment on Feb,8. and told them this is something for my birthday gift. westone said OK. on Mar, 9 i ask about my set. westone said they're gonna send my set before Mar,17(Mar, 8 is there 1st dead line). Mar, 22 is the 2nd dead line( the set is suppose to be on my hand before Mar, 22). but they sent my set becuse of my reminding on Mar, 22(with strong words to there custumer service). which is the 2nd lie they've said to me. believe it or not. i got all the prove in my e-mail. like you said, they did a dang good jobｆｏｒ　ｔｈｅ　ｌａｓｔ　６０　ｙｅａｒｓ， BUT MINE.　ａｎｄ　ｔｈｉｓ　ｉｓ　ｍｙ　１ｓｔ　ｃｕｓｔｕｍ　ｅｘｐｅｒｉｅｎｃｅ　ｗｉｔｈ　ｗｅｓｔｏｎｅ

 

[Kunlun]

Quote:

Cool man. I assume that you work/study in my country but is a foreigner here?
 
I dealt with thinking group too. They are ok. I received my es5 today (after waiting for a month) but the fit was bad so I redone a ear impression (the distributor is separated from audiologist here) and sent them back again.
 
I think that Westone customer service ok. No first class service here for you but they are still good.

Does Thinking Group have a different service place for people from lesser nations or is it the same for everyone?
 
If it's the same, then why would angry guy's nationality matter when he's going to the same Westone dealer that everyone from Singapore goes to?
 
6-8 weeks seems like par for the course in terms of wait time with overseas shipping.
 

 

[Kunlun]

 
Quote:

i've been follow this thread since the 1st page. i though westone have better and faster service than JH audio. but to my experience.......NO. YES, i have to tell my dealer and thinking group to check on my set( which is not good). i finished my payment on Feb,8. and told them this is something for my birthday gift. westone said OK. on Mar, 9 i ask about my set. westone said they're gonna send my set before Mar,17(Mar, 8 is there 1st dead line). Mar, 22 is the 2nd dead line( the set is suppose to be on my hand before Mar, 22). but they sent my set becuse of my reminding on Mar, 22(with strong words to there custumer service). which is the 2nd lie they've said to me. believe it or not. i got all the prove in my e-mail. like you said, they did a dang good jobｆｏｒ　ｔｈｅ　ｌａｓｔ　６０　ｙｅａｒｓ， BUT MINE.　ａｎｄ　ｔｈｉｓ　ｉｓ　ｍｙ　１ｓｔ　ｃｕｓｔｕｍ　ｅｘｐｅｒｉｅｎｃｅ　ｗｉｔｈ　ｗｅｓｔｏｎｅ

What country are you from, sirrah?
 
 
The main problem was the wait time, is that correct?

 

[Anaxilus]

 
Well, personally I think you are a bit worked up over a relatively minor issue.  Some of us have waited 3-6 months for a DAP or amp.  Others have been waiting for more than 9 months for a product that doesn't even exist yet (from a company you seem to endorse btw).  Some had been waiting years on an amp that will never show at their doorstep.  I guess I have a higher pain threshold.  I might be a bit annoyed in your case, but RAGE and ANGRRR are a bit strong for me.     
 
 

 

[bad westone]

ｌｅｔ’ｓ　ｓａｙ　ｉｔ　ｉｎ　ｔｈｉｓ　ｗａｙ．　ｗｅｓｔｏｎｅ　ｐｒｏｍｉｓｅｄ　ｍｅ　ｔｈｅ　ｓｅｔ　ｗｉｌｌ　ｂｅ　ｉｎ　ｍｙ　ｈａｎｄ　ｂｅｆｏｒｅ　Ｍａｒ，　９．　ｂｕｔ　ｉｔ　ｄｉｄｎ’ｔ．
 
ｔｈｅｎ　ｔｈｅｙ　ｐｒｏｍｉｓｅｄ　ｍｅ　ｔｈｅ　ｓｅｔ　ｓｈｏｕｌｄ　ｂｅ　ｓｅｎｔ　ｂｅｆｏｒｅ　Ｍａｒ，　１７．　ｂｕｔ　ｉｔ　ｄｉｄｎ’ｔ．
 
ｉ　ｈａｖｅ　ｔｏ　ｗａｉｔ　３－４　ｄａｙｓ　ｆｏｒ　ａｎ　ｅ－ｍａｉｌ　ｗｉｔｈ　ｇｅｎｔｅｌｗｏｒｄｓ．（ｏｎ　Ｍａｒ，９）
 
ｉ　ｇｅｔ　ａｎ　ｅ－ｍａｉｌ　ｉｎ　１２ｈｒ　ｗｉｔｈ　ｓｔｒｏｎｇ　ｗｏｒｄｓ．
 
ｔｈｅｙ　ｐｒｏｍｉｓｅｄ　ｍｅ　ｔｈｅ　ｓｅｔ　ｗｉｌｌ　ｂｅ　ｓｅｎｔ　ｂｅｆｏｒｅ　Ｍａｒ，　１７．　ｂｕｔ　ｉｔ’ｓ　ｓｅｎｔ　ａｔ　Ｍａｒ，　２２．　ｉｆ　ｙｏｕ　ｃａｎ’ｔ　ｍａｋｅ　ｉｔ．　ｔｈｅｎ　ｄｏｎ’ｔ　ｍａｋｅ　ａｎｙ　ｐｒｏｍｉｓｅ　ｔｏ　ｃｕｓｔｕｍｅｒ．　ｉ’ｍ　ａ　ｄｏｃｔｏｒ．　ｎｏｔ　ａ　ｓｅｌｌｓ．　ｐｒｏｍｉｓｅ　ｉｓ　ｓｏｍｅｔｈｉｎｇ　ｙｏｕ　ｗｉｌｌ　ｍａｋｅ．　ｎｏｔ　ｓｏｍｅｔｈｉｎｇ　ｔｏ　ｃｏｍｆｏｒｔ　ｓｏｍｅｏｎｅ　ｉｎ　ａ　ｓｈｏｒｔ　ｔｉｍｅ
 
ｂｙ　ｔｈｅ　ｗａｙ．　ｉ’ｍ　ｆｒｏｍ　Ｔａｉｗａｎ．　

 

[bad westone]

ｔｈｉｎｋｉｎｇ　ｇｒｏｕｐ　ａｎｄ　ｄｅａｌｅｒ　ｔｒｙ　ｔｏ　ｄｏ　ａ　ｇｏｏｄ　ｊｏｂ　ｃｏｏｌｉｎｇ　ｍｅ　ｄｏｗｎ．
 
ｂｕｔ　ｔｈｅｙ　ａｌｌ　ｔｏｌｄ　ｍｅ．　ａｌｌ　ｔｈｅｙ　ｃａｎ　ｄｏ　ｉｓ　ｗａｉｔｉｎｇ　ｆｏｒ　ｗｅｓｔｏｎｅ’ｓ　ａｎｓｗｅｒ．
 
ｓｏ　ｉ　ｓｔａｒｔｅｄ　ｔｏ　ａｓｋ　ｗｅｓｔｏｎｅ　ｓｅｒｖｉｃｅ．ｇｕｅｓｓ　ｗｈａｔ？　ｉ　ｇｏｔｍｅｓｓａｇｅ　ｆａｓｔｅｒ　ｔｈａｎ　ｃｏｍｅｒｃｉａｌ　ａｇｅｎｔ　ｉｎ　ｍｙ　ｃｏｎｔｒｙ．

 

[dj nellie]

Wow, if 6-8 weeks is the norm for international orders, then the 2 1/2 weeks I waited for my ES5 seems lightning fast. I don't see how it should take an extra 4-6 weeks just to ship internationally.
 
Still, I'm not clear on the details of your complaint. You say you made payment on Feb. 8, but when did they receive your impressions?  Obviously, the production estimate depends on when they receive your impressions.
 
If it's true that they were giving you exact shipment dates and then not living up to them, then that's frustrating, but I imagine they were just giving you a good faith estimate. Companies get busy, and delays are very normal for custom products like this. Just look at how long people waited for JH16 and are now waiting for JH3A.
 
The best way to avoid this situation is to make sure your dealer is communicating by phone (not email) with Westone and getting updates about delays and the anticipated ship date. I've had nothing but positive experiences with Westone's customer service, so this seems like an aberration.

 

[bad westone]

ｓｏｒｒｙ　ｉ　ｍｉｇｈｔ　ｈａｖｅ　ａｃｃｉｄｅｎｔｌｙ　ｐｒｅｓｓ　ｓｏｍｅｔｈｉｎｇ　ｔｈａｔ　ｃｈａｇｅｄ　ｍｙ　ｅｎｇｌｉｓｈ　ｗｒｉｔｉｎｇ．　ａｎｄ　ｉ　ｄｏｎｔ　ｋｎｏｗ　ｈｏｗ　ｔｏ　ｃｈａｎｇｅ　ｉｔ　ｂａｃｋ．

 

[uelover]

Quote:

Does Thinking Group have a different service place for people from lesser nations or is it the same for everyone?

 
I don't think they practice discrimination of any sort to nationality in my knowledge.
 
Thinking group (effectively run by 1 person) only communicate with Westone via emails and not phone. They are the sole distributor here with main office based in Hong Kong so that itself is a limitation. Not sure why Westone doesn't get an audiologist to tie up with them instead. Would make life easier for us though =)
 
I guess that it really depends on their (westones) volume of work though. The fastest case I have heard in my country is 2 weeks. His might be the slowest.
 
 
bad westone are you from china?

 

[bad westone]

ｔｈｅｙ　ｍｉｓｓｅｄ　ｔｈｅ　ｄａｔｅ　ｔｈｅｙ’ｖｅ　ＰＲＯＭＩＳＥＤ　ＴＷＩＣＥ．　ｔｈａｔ’ｓ　ｈｏｗ　ｉ　ｌｏｏｋ．　ｉ　ｇｏｔ　ｍｙ　ＪＨ１３　ｉｎ　３　ｗｅｅｋｓ．　ａｎｄ　ｗｉｔｈ　ｍｙ　ｄｅａｌｅｒ．　ｔｈｅｙ　ｓａｙ　ｕｓｕａｌｌｙ　１　ｍｏｎｔｈ　ｉｓ　ｔｈｅ　ｔｏｐ．　ａｎｄ　ｔｈｅｙ’ｒｅ　ｔｈｅ　ｏｎｌｙ　ｄｅａｌｅｒ　ｉｎ　ｍｙ　ｃｏｎｔｒｙ．　ｔｈｅｙ　ｍａｄｅ　ｈｏｕｄｒｅｄｓ　ｏｆ　ｏｒｄｅｒｓ　ｎｏｗ．
 
ｍａｙｂｅ　ｙｏｕ　ｗａｉｔｅｄ　ｙｏｕｒ　ａｍｐ　ｏｒ　ｅａｒｐｈｏｎｅ　ｆｏｒ　ａ　ｌｏｎｇ　ｔｉｍｅ．　ｂｕｔ　ｉ　ｂｅｌｉｅｖｅ　ｔｈｅｙ　ｄｉｄｎ’ｔ　ｇｉｖｅ　ｙｏｕ　ｅｘａｃｔ　ｔｉｍｅ．　ａｎｄ　ｍｉｓｓｅｄ　ＴＷＩＣＥ．　ｗｈａｔ　ｗｉｌｌ　ｙｏｕ　ｔｈｉｎｋ　ｗｈｅｎ　ｔｈｅｙ　ａｎｓｗｅｒ　ｙｏｕｒ　ａｒｔ　ｗｏｒｋ　ｉｎ　ｆｅｗ　ｈｏｕｒｓ，　ｂｕｔ　ｎｏｔ　ａｎｓｗｅｒ　ｔｏ　ｔｈｉｎｋｉｎｇ　ｇｒｏｕｐ　ａｎｄ　ｔｈｅ　ｄｅａｌｅｒ　ｉｎ　３　ｄａｙｓ？
 
 
 
 

 

[bad westone]

ｇｒａｍｍｅｒｓ　ａｎｄ　ｔｙｐｉｎｇｓ　ｇｏｔ　ｎｏｔｈｉｎｇ　ｔｏ　ｄｏ　ｗｉｔｈ　ｌｏｖｉｎｇ　ｅａｒｐｈｏｎｅｓ　ａｎｄ　ｍｕｓｉｃ
 
ｇｒａｍｍｅｒｓ　ａｎｄ　ｔｙｐｉｎｇ　ｇｏｔ　ｎｏｔｈｉｎｇ　ｔｏ　ｄｏ　ｗｉｔｈ　ｂｒｅａｋｉｎｇ　ｔｈｅｒｅ　ｐｒｏｍｉｓｅ．
 
ｙｏｕ　ａｒｅ　ｌｕｃｋ　ｙｏｕ　ｄｏｎｔ　ｈａｖｅ　ｔｏ　ｌｅａｒｎ　ｃｈｉｎｅｓｅ．　ａｎｄ　ｉ’ｍ　ｎｏｔ　ｌｕｃｋｙ　ｔｈａｔ　ｉ　ｈａｖｅ　ｔｏ　ｌｅａｒｎ　ｅｎｇｌｉｓｈ．

 

[jleewach]

It's not my fault that English isn't your primary language; nobody's perfect. I may not be fluent in Chinese, but I'm not trying to insult a company on an Chinese message board, am I? 
 
Sorry to insult you, but the simple fact that your username is "Bad Westone" significantly diminishes your credibility.

 

[Anaxilus]

Quote:

 
ｍａｙｂｅ　ｙｏｕ　ｗａｉｔｅｄ　ｙｏｕｒ　ａｍｐ　ｏｒ　ｅａｒｐｈｏｎｅ　ｆｏｒ　ａ　ｌｏｎｇ　ｔｉｍｅ．　ｂｕｔ　ｉ　ｂｅｌｉｅｖｅ　ｔｈｅｙ　ｄｉｄｎ’ｔ　ｇｉｖｅ　ｙｏｕ　ｅｘａｃｔ　ｔｉｍｅ．　ａｎｄ　ｍｉｓｓｅｄ　ＴＷＩＣＥ．　

You believe wrong.  I even got shipping confirmation number from HK Post and know for a fact they were never even sent out.  Not till a month or two later at least.  People get shipped notices and receive packages w/ newspaper stuffing dated 2-3 weeks later than the ship date.  Whatever, nobody died.  It's just an earphone.  I believe Westone is pretty accommodating compared to JHA's rigid 'Just say No' policy.  You're talking about a language barriers and 2-3 intermediaries including the audiologist, dealer and postal service half way around the world going both ways.  There's a lot in that chain of events.  'Lying' is a word best reserved for other threads around here rather than this one IMO.   
 

 

[bad westone]

ｍｙ　ｕｓｅｒｎａｍｅ　ｒｅｆｌｅｃｔｓ　ｔｈａｔ　ｔｈｅｙ　ｂｒｅａｋ　ｔｈｅｒｅ　ｐｒｏｍｉｓｅ　ｔｗｉｃｅ．　ａｎｄ　ｔｈａｔ　ｉｓ　ｔｈｅ　ｔｒｕｔｈ　ｉｎ　ｂｏｔｔｕｍ　ｏｆ　ｍｙ　ｈｅａｒｔ．　ｗｈａｔ　ｗｒｏｎｇ　ｗｉｔｈ　ｔｈａｔ？　
 
ｔｈａｎｋｓ　ｆｏｒ　ｙｏｕｒ　ａｐｏｌｏｇｙ．　ｉ　ａｐｏｌｏｇｉｚｉｓｅ　ｔｏ　ｙｏｕ　ｔｏｏ（ｎｏｔ　ｆｏｒ　ｗｅｓｔｏｎｅ）