fpantalone
100+ Head-Fier
I found the customers behaviour more over-the-top and not needed. All he had to do was PM Garuspik and expalin the issue not come on here like Garuspik stole his wallet. I get it there's a long wait and it's annoying when things happen but this is basically a one man show, hand made product with care and attention and when orders are pouring it and you're in work mode mistakes can happen. The Customer IMO acting more childish and entitled over an honest mistake that will be put right.
As for the comments, lighten up man, if people want nice replies don't come at people with messege saying WTFFFFF and all this sillyness, you'll get an equal reply.
I've always said his customer service could be better i.e contact, emails but then again everyone is different, his products always arrive; but yeah I agree in some cases. I feel in this instance the customer got the same reaction he gave. We always moan about customer service but then never look our own behaviour.
The 'Internet/Amazon Prime/Instant Gratification' generation. Those here of a 'certain age' (old farts) remember actually having to wait for things. We couldn't even dream of being able to acquire something from someplace outside of North America unless you had a very special contact or family member. Even then, the likelihood of even knowing about a product from far away was slim. The waiting for something actually made you appreciate it much more. It's a different world today. Knowing it's a very small operation, and wait times are long, some still order these and expect that their experience will/should be different than the rest. Go buy something on Amazon then and get your quick fix ... and quit your bloody whining. And if you really need to, then do it private and spare the rest of us. Thank you.