xinhang
New Head-Fier
- Joined
- Oct 17, 2012
- Posts
- 48
- Likes
- 10
I vouch for Stephen! He's a miracle worker! Reshelled my JH16 pro there, and it fits perfectly!
boy...this is tough deciding what colour to go for!
Are recessed or exposed connections preferred - I assume if only using the stock cable the recessed ones are the way to go for a more secure connection?
Anyone that has sent their impressions to UM Lab in China from the States:
How much did it cost, and what shipping packaging/method did you use?
UPS and Fedex's pricings for a 0.5lb box to their lab seems quite ridiculous and sometimes hit the triple digits...
wish i had waited now, i paid full price
Just a quick word, the old Uniquemelody UK website is not a part of, nor supported by UM Global. We will be updating our global website to make this very clear to our potential clients in the UK. Our ONLY authorised representatives in the UK are www.theheadphonecompany.co.uk.
You can take two guesses at who is running the .co.uk website here.
[size=medium]Hi Guys,
We are genuinely sorry for any inconvenience that AmpCity caused before. Obviously this may not mean much given your bad experiences of before. To clarify, we have taken certain team members who were shining through from the AmpCity team and therefore, some of their old resources. There were some “bad apples” who were part of the team and responsible for customer service before. They were part of the original team and had a share in the company, but did not pull their weight with customer service. We have started fresh and would request you guys give us a chance.
We’re now under new management with new principles and a clear directive. Our website, our branding is nothing like AmpCity or even Global. We work directly with the Unique Melody Labs who are the suppliers of all your customs. UM Global is a distributor like us with no official control over distribution agreements with the Labs. They simply sell to The Headphone Company who sell to you. Nonetheless we realise the only way to convince customers is not through a statement but by plugging away with great customer service and customs for years to come .
Samee - UMUK Team[/size]
Hi Samee,
To be honest, I'm not that much clear about the whole dealing with AmpCity. All I've heard from word of mouth is that the CS used to be normal before it took a turn for the worst. Being a potential UM customer in the UK, I understand that you've taken much efforts to wash away all that mud from AmpCity and start anew and it would be hasty to bash you prematurely before giving you at least a chance to prove yourself, but still there are concerns I wish to be made clear before I can confidently entrust my money in your hand:
1) You mentioned that you worked directly with the China Labs to supply our customs. Does that translate to your being an official distributor in the UK, or just an agent company that is in charge of all the dealings back and forth with the UM Labs? Can you elaborate on this part?
2) Also on the website, you have stated that you have teamed up with audiologists to provide a coherent and consistent service where they'll take ear impressions and also do the packaging and shipping at a flat rate. Are they aware of the collaboration? Should I mention about it when speaking to them? How much would the fees be?
3) There are some inconsistency in prices stated on the site - for example the Merlin starts at 575, but at the customisation page the grand total is actually 550! Also, with the use of a RAL colour code, does this mean that we can virtually pick any colours we desire as long as they exist?
Thanks for reading.
Thanks a bunch for clarifying, Samee. I think it's great that you could keep the whole process consistent, especially on the audiologists' end - taking ear impressions can sometimes prove to be quite a pain in the rear end.