pietcux
Headphoneus Supremus
These are fake for sure. The Edition phones are handmade in Germany, so why should you get such quantities from China? And why should these cans be waterproofed and noise cancelling?????
There seems to be a trend in the headphone discussions that what some people see as detail and layering others see as harsh treble. I guess it depends where you are coming from or what your looking for. For me some headphones feel muddled and ultra warm and bassy and i feel like it is covering up their shortcoming in detail. Others consider that an attribute maybe because they may consider themselves bassheads or can not tolerate the info coming in. I don't consider the treble on the Ed8 anywhere near my other HP's like the HD800 or the W3000anv. In fact i considered them very forgiving and actually even warm when i first bought them. They do have incredible detail for a closed phone and where considered the top closed headphone by many for a couple of years even though they were but a portable.
Of course, I have always considered myself susceptible to ear fatigue though and have tailored my source to limit those issues so maybe that helps tone down the upper ends and others may not have approached their sources in the same manner.
Just gonna chime in with my 2 cents here, regarding Ultrasone’s truly AWFUL AWFUL customer support.
I’ve had an Edition 8 (limited) for a little less than two years, and ever since arrival, it’s had a few issues with the left ear cup (I think, it’s been a while), dropping sound out every now and then as I move the left side cable around. I think the cheap cable/connector that Ultrasone attaches onto the Edition 8s were at fault. Ultrasone repairs told me to expect about a month at most, and told me to ship it over.
I sent my headphones in about the beginning of October, and I left Ultrasone alone for a whole month. During that month, I got radio silence. No diagnostic reports, emails confirming that my headphones had arrived (I knew they had gone there safely from shipping tracking), nothing.
I was very disappointed, considering I had purchased a luxury product, and expected customer service commensurate of the Edition 8’s $1K+ price-tag.
So this past week and a half, I’ve pestered Ultrasone incessantly, and so far the only information I’ve got out of them is that that it’s in the backlog for repairs. A technician was supposed to have seen my headphones yesterday, and Ultrasone stated that a diagnostics report (several weeks late) would be sent ASAP. I’m still waiting.
Not only this, but to receive one email from Ultrasone, I’ve had to send three, if not four, to their system. I’ve repeatedly asked for phone contact information, yet the people responding (if you could call what they do “responding" - they only reconfirm that they have my headphones……..) consistently ignore my requests.
Ultrasone, I don’t care about your manufacturing flaws - I’ve been a happy camper despite the scratches on the “new” unit that I received AND the ugly scuff marks all over the Limited Edition hard case. I don’t care that the Edition 8 is grossly overpriced - I like the sound of the Edition 8 phones, and think that they’re greatest portable phones still. I don’t care if I have to wait a month to re-wire get Ultrasone to re-wire my left earpiece (something I could’ve technically DIY-ed for less than 20 bucks and for only 30 mins of my time).
But considering the service and treatment I’ve gotten, I can confidently say that this is THE WORST EXPERIENCE I have ever had with Customer Reps, EVER.
EVEN WORSE than the sort of treatment I got after I complained to a low-rated seller about the quality of some cheap audio extension cable I got off of eBay.
Ultrasone, I hope you’re listening (I don’t think you even care about us head-fi’ers) and make this right, but at this point, I just want my phones back. I’ll send them off to ALO or Moon Audio to get them recabled where they won’t take A NEAR ******* TWO MONTHS to repair my product.
If anyone in this forum knows anyone at Ultrasone and could send my displeasure along to them, it would be very much appreciated.
For anyone that is considering buying new Edition 8s (like the Romeos and such), I would advise that you STAY AWAY from this product line as long as their longstanding customer service issues continue (this is not my first negative experience w/ Ultrasone). The good sound is not worth how much the customer service department SCREWS with your temper and headphones.
I'll update this thread if anything new happens. (not too hopeful)
Well, good luck~~~
For these kind of phones, I was expecting excellent service~~~
I use to have problem with my T1, and it took about 1 week to get them back, and they fix it within 1 day, most of the time in the week is just shipping~~~
P.S.
I do not expect the limited edition is build for portable~~~~ They are just way too expensive and woody to bring out. I think the normal edition 8 has better portability~~~