Earwax
Headphoneus Supremus
- Joined
- Aug 31, 2003
- Posts
- 2,319
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- 14
Quote:
I read all this and come to almost the opposite conclusion you have because, despite all the problems, UE has done right by their customers and remanufactred all the earphones that were in any way unsatisfactory. Problems happen all the time, but the responsible companies take care of their customers when the problems do occur and that's what UE has done by all reports.
disclaimer: I have no stake in this argument, I don't expect to ever buy high-end IEMs, I'm just a bemused observer to all this back and forth nonsense.
Originally Posted by toaster22 i definitely think i could have worded what i said differently, but i still do not look upon ue very fondly. i think the cracking problem is the main issue that makes me raise my eyebrows. i have heard of numerous ("many" certainly would be fair to say, but i'll avoid it this time) instances, including lindrone's, and at least one other head-fier who mentioned cracking. the fact that ue removed the "soft" option from their site, just goes to show that they realized they had a problem with it. yeah, as far as mistakes/defects go, i did harp a bit too much on that, as all companies make mistakes. i just let my feelings for ue regarding the cracking issue and their advertising (which i've made abundantly clear i dislike) take over. i wrongfully grouped these less legitimate random defects together with the other stuff i already know i do not like about ue. i still feel the same way about ue, but i wish i hadn't expressed my feelings the way i had. oh well... when i said "these kind of mistakes," i specifically chose these words over just saying "mistakes." i was referring to what i see (yeah, it's my opinion) as an inexcusable mistake, in ue's soft offering. the multitude of issues spoken of, conveys an utter lack of foresight on the company's part. the fact that ue pulled the soft option just proves ue realized something was wrong. it doesn't even have anything to do with sensaphonics - it's just from a business standpoint, in my opinion of how i think a respectable business should act - ue's fault here is really, really shameful. they clearly wanted to compete in the market with a soft offering of their own, but prematurely released a product to fill this niche without proper research, ultimately showing a lack of concern (in some way) for the end user. whether or not you agree with me as to how big a deal this is up to you, but it doesn't change the fact that it is true. at the risk of being the first head-fi member to be burned at the stake, i will refrain from any further posting in this thread. |
I read all this and come to almost the opposite conclusion you have because, despite all the problems, UE has done right by their customers and remanufactred all the earphones that were in any way unsatisfactory. Problems happen all the time, but the responsible companies take care of their customers when the problems do occur and that's what UE has done by all reports.
disclaimer: I have no stake in this argument, I don't expect to ever buy high-end IEMs, I'm just a bemused observer to all this back and forth nonsense.