I didn't get a tracking number, but I should hopefully be in the same boat as you at some point. Emailed Kieran last week, got the message about only having orange/white and gold/white colors so I was like whatever, just send a pair, I don't even care anymore if it's the color I ordered. Lemme know how your tinkering with it goes. Please document with pictures and whatnot if you start doing a teardown on it to fix it!
So to those who don't know, here's another reason why people aren't getting things shipped to them even if they DO have stock. Because if you think about it, why do they have orange/white and gold/white Air units laying around while other colors don't exist and haven't shipped? Shouldn't they be shipping these out to people that backed for orange/white or gold/white? Kieran asked for my shipping details and I countered with "don't you have that info?" And his response is that they have it stored on the site, which is down (right....down.....for the past 3 months......sure), so they don't have access to it. If y'all still have any chance at getting your money back, DO IT, otherwise, I hope you kissed it goodbye knowing you may not end up with anything in return when you signed up/ordered.