shiver
New Head-Fier
- Joined
- Jun 12, 2012
- Posts
- 2
- Likes
- 10
Add me to another unhappy customer list.
I've been lurking for a good few years at head-fi and it has vastly helped with my audio choice.As a result of such consistent praise I decided to place an order with Frank.(07/11/12)
That was 17 weeks ago. Over 4 months..
Frank give me the usual lead time of 6-7 weeks.
I contacted him on week 9 ,only to be told "The estimate was 7 weeks, it has been a little over 3 weeks, not, so you still have about 4 weeks left till they would be ready." Obviously he had got mixed up with the dates and so I corrected him.
And he stated "Oop's, sorry shiver, i am running really behind, your cable is expected to be made in the next batch which i start this weekend, it's a batch of 115 cables and will be ready in about 2 weeks." 03/01/13
Of course the order was never sent.
Now I contacted Frank in February and was assured "The cables are expected to ship Friday, if not then the very latest will be on Monday, so you should have then next Tuesday/Wednesday, if i remember, i will upgrade your shipping to next day." 25/02/13
Of course the order was never sent.
Again I contacted Frank.And again Frank assured me the cable would be sent at Thursday special delivery at the latest and yes, he would email the tracking number.(05/03/13)
As you can probably guess no tracking, no email, and no order.
My emails asking for confirmation and details have not been replied too.Frank is now ignoring my emails.
Now every single time It's been me the paying customer who's had to chase frank up only to be met when questioned with vague responses of "I'm sorry or I'm running behind". And every single date he has promised has been broken.Now I expect delays when ordering custom made things but the situation is now farcical, if I hadn't already paid multiple hundreds of pounds I would be laughing.
I will also leave you with this message when he assumed I was someone else,(a well regarded regular poster on this thread):
"Is that "forum members name removed", sorry dude, i did not even realise it was you. I am running slightly behind, i will express the cables to you tomorrow, they will be with you on Friday, same as if i had posted them Monday via normal FedEx. As yours will be going out before others, would you mind waiting till next Wednesday or so before posting anything on the Appreciation thread." 05/03/13
So Frank's buddys get there cables before there's first whilst the rest of us sit in limbo.Sort it out Frank.
I've written this so future people looking at ordering cables from Frank may be informed before committing to use his services.
I've been lurking for a good few years at head-fi and it has vastly helped with my audio choice.As a result of such consistent praise I decided to place an order with Frank.(07/11/12)
That was 17 weeks ago. Over 4 months..
Frank give me the usual lead time of 6-7 weeks.
I contacted him on week 9 ,only to be told "The estimate was 7 weeks, it has been a little over 3 weeks, not, so you still have about 4 weeks left till they would be ready." Obviously he had got mixed up with the dates and so I corrected him.
And he stated "Oop's, sorry shiver, i am running really behind, your cable is expected to be made in the next batch which i start this weekend, it's a batch of 115 cables and will be ready in about 2 weeks." 03/01/13
Of course the order was never sent.
Now I contacted Frank in February and was assured "The cables are expected to ship Friday, if not then the very latest will be on Monday, so you should have then next Tuesday/Wednesday, if i remember, i will upgrade your shipping to next day." 25/02/13
Of course the order was never sent.
Again I contacted Frank.And again Frank assured me the cable would be sent at Thursday special delivery at the latest and yes, he would email the tracking number.(05/03/13)
As you can probably guess no tracking, no email, and no order.
My emails asking for confirmation and details have not been replied too.Frank is now ignoring my emails.
Now every single time It's been me the paying customer who's had to chase frank up only to be met when questioned with vague responses of "I'm sorry or I'm running behind". And every single date he has promised has been broken.Now I expect delays when ordering custom made things but the situation is now farcical, if I hadn't already paid multiple hundreds of pounds I would be laughing.
I will also leave you with this message when he assumed I was someone else,(a well regarded regular poster on this thread):
"Is that "forum members name removed", sorry dude, i did not even realise it was you. I am running slightly behind, i will express the cables to you tomorrow, they will be with you on Friday, same as if i had posted them Monday via normal FedEx. As yours will be going out before others, would you mind waiting till next Wednesday or so before posting anything on the Appreciation thread." 05/03/13
So Frank's buddys get there cables before there's first whilst the rest of us sit in limbo.Sort it out Frank.
I've written this so future people looking at ordering cables from Frank may be informed before committing to use his services.