That's too bad. Have you reached out to Jack Vang? I've seen situations where customers have had issues and then escalated to Jack and it got resolved pretty quickly.We have very different experiences But all good. Don't like it when it feels like they are doing a favor for you when you pay for service and high prices for their products.
I had a situation just this year where I dropped my LX and there was a rattle in the left monitor. I must have broken something. I was in Georgia, so I walked in to get it serviced. I went through the normal customer service process and Dean came out to say hello. He got out his scope immediately and said I had a loose driver. They fixed it within 2 days and I went home with my IEM and for no charge.
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