potkettleblack
1000+ Head-Fier
- Joined
- Jun 1, 2014
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- 546
More transparency would be a start. I just think it's a little cheap of them to do. And for sure that is more serious (imo) - but only because it's more blatant. I think both situations can cause an equal amount of distress (for want of a better word) and bitterness.
It's all about trust really. I don't like the thought of a company doing that or having to tread carefully when I order something online.
Personally, I think you are being too unrealistic. The price they charge is transparent: It is the best price they can find at the time you order, with all the risks that currencies fluctuate, and retailers could at any time raise or lower their price. I don't really get what your beef is, except that if the price goes down you think you deserve a refund. But if the price goes up I guess you wouldn't want to pay them any more. It isn't like they know ahead of time what's gonna happen with retail prices or currencies. It is transparent already. They tell you the cheapest price they can find at the time you order AND pay, and then charge a handling fee. Sheesh
That 'sheesh' was a great ending to what you said. Really hit it home.
I may have got this round my neck. It was my understanding that he reserved them under a specific price, ordered them and then they tried to charge more after. But If he was only made aware when he went to the checkout (before any money was passed) - that's still piss-poor service. They could have at least sent a notification email. I'm well aware the prices can change. Does the site not have something in place to keep members who have reserved products aware of these changes?