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Headphoneus Supremus
Oh thank you so much for the reply!Thanks for reaching out.
I agree with those who commented about this. Cost aside, you deserve a perfect product as advertised without defects.
I've just checked in with our Customer Support team and you're on the list to be answered. Forgive us, we're still squashing bugs from the new system/website updates and we're giving it our best to answer everyone in a timely manner.
Yeah no worries, whenever you guys get around to it give me a shout