Hi all. Here is the body of the message I sent to HiBy support, with some additional info I've discovered while waiting for a reply... <in brackets>
I hope that it's my unfamiliarity with the unit. However, since the same SDXC card in a competitor's unit behaves much better, I wonder.
Hi, I just received a HiBy R3.
Things seem to be working well except for:
a) album art
64 gig exfat card, <class 10 UHS1> tested good by various OS's and applications,
approximately 6000 songs, all in .mp3 format.
artwork is baseline, 600x600. embedded in tags. <or smaller resolution>
This card Plays and displays properly on your competitor's units.
<futher elaboration Power on unit, it boots, file playback is set to "shuffle" Go to song list, pick any song, it starts playback>
When a song is chosen, and begins playback, it takes over 1 minute for the R3 to update the artwork. The curent song title and artist displays properly.
Songs are set to shuffle. Happens with each song change.
<unit is set to no backlight timer, unit display stays on. Change occurs at after 1 minute of playback, varies, between 1 minute 7 seconds, to 1 minute 10 seconds)
b) if "next" is pressed while the song "a" is playing. <unit displays "a" song artwork - after 1 minute or so>
song "b" begins playing - displays song "a" artwork.
after waiting the 1 minute or so, the artwork will change to the "b" song.
c) If song "a" is playing, and is displaying the proper artwork.
pressing next will advance to the next song "b", displays "a" artwork.
if next is pressed again - will advance to song "c" but displays "a" artwork.
"a" artwork remains until the song advances to "d", and after the 1 minute + wait.
on occasion, I've noticed that the song title and performer info (tag info?) does not change. it will display the "b" song info while "c" is playing.
i.e. play song, don't like it, next, still not liking it, next
I "think" this is tied to the display being refreshed (or not being refreshed as it may) This behaviour is noticed when there isn't any backlight timeout
(constantly on - since I've been watching it.)
If I set it to say, off after 30 seconds, the unit;s display will go off. pressing the power button to turn the display back on, once or twice I've noticed that
the unit will display the currently playing artwork.
Nonetheless, whether on backlight timer off mode, or constant on, it will not advance to the next album art.
c) bluetooth
my car has a unit that requires a random pin to be confirmed on the unit being paired to the stereo
if I try to pair, and then tell the car unit that the pin matches, (no way to confirm this on the R3) it seems to pair, I see track info on the head unit, but the R3 is paused, and i cannot get the unit to begin playing. either from the R3 or the car stereo.
I have to reset the unit afterwards
The R3 seems to pair well with a pair of powered bluetooth speakers and my home stereo I have.
<have tried the various bluetooth modes
d) usb
my car has a feature to play files from a USB device. when I attach the R3, i get the message to "check usb storage". When I use a flash drive, it reads properly. Need to reset the unit after this.
e) hang up / freezes / non responsive.
I haven't been able to duplicate the circumstances, but several times the unit was non responsive to either the phyiscal buttons (advance, reverse, pause) and the touchscreen advance / reverse / pause.
I have to reset the device again to get it to function.
I'm hoping it's a setting, or combination of settings that's causing the issues.
If you can assist me in getting the R3 to function, I would greatly appreciate it.
It seems like a really good unit otherwise.
The unit has been updated to the current firmware (via wi-fi and OTA)
Thank you all for reading this, and I appreciate your comments, suggestions and solutions!
Bill