Just a short update.
Decided to send my SF's in to get the braided cable (paid upgrade).
While they are there, I think I may have them adjust the fit slightly. I have been very happy with the seal, until it got hot and I started to sweat a lot. Thinking just a "re-dip" may do the trick as the fit is really pretty good, but now that I am use to wearing them, I would like them a little tighter. Probably wouldn't bother if it wasn't for wanting the cable. (My cable is FINE, I just want the braided one
)
Anyway my
POINT IS, I called Monday and spoke with Sara. She was helpful and made the notation in my customer profile. Then today before I dropped them in the mail, I sent an email with my instructions (also included in the box) to the "help" addy and cc'd Todd. With in two hours I had a reply from
Todd.
I have said it before, but
EVERYTIME I have contacted FreQ by email or phone, the have
responded QUICKLY and been very helpful and responsive.
I know a few people have reported difficulty contacting them via email. This has
not been my experience. I wonder if some email addy's are still being re-directed to their junk mail??