Stelixus
Head-Fier
- Joined
- Mar 25, 2007
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He isn't at his desk, will try again later.
Originally Posted by mchang /img/forum/go_quote.gif For those who care: I'm planning on sending my SuperFreQs back for a re-fit on my left ear. I can currently get a good seal if I rotate them clockwise in my ear, push the bottom while pulling on my earlobe and releasing. But when I go to open my mouth, re-adjust my glasses or look up, the seal breaks. Sometimes it re-seals, often it doesn't. Called FreQ (I think I spoke to Derek, maybe not). Told them the same, and was instructed to: - send back to same address I mailed my impressions, put to attention of Customer Service - insure the package - include a note (I'll probably send marked up pictures if I can convince the wife to photograph me - select and pay for a return shipping method later I still don't quite understand how my written descriptions will help, but I'll trust the rep on the phone who said they fix issues like mine all the time and it should be easy. Was told it would take a few days after receipt of my SF. |