Last week i noticed that without having suffered any drop, shock or mishandling my 1.5 year old right Shure SE846 had lost a bit of plastic at the seam between the shells.
I got a new pair under warranty but i am still worried about that incident cause i know of other folks that have faced the same issue. And in 6 months i will be out of warranty so the next missing bit of shell can be really expensive to get fixed. In the hefty price tag of the SE846 sturdiness was included or so did i think. Fortunately Shure is very committed to quality so they will look into that nasty issue.
I got in touch with a high rank Shure rep and he has commanded to a few product guys to carefully look into my faulty pair. I have provided him with pictures from another user whose unit has lost a piece of shell at almost the same spot.
I think it could help if i could provide Shure with more pictures or similar chipping off issues. So if your Se846 have suffered from tiny bits chipping off please PM.
If the tonality it's not right, then nothing else really matters.
This happened in June, got it replaced and here we go again.
In June, I just got mine replaced for free. I was lucky as June was the last month of my warranty.
Fast forward to three months later, which is today, I noticed these cracks again. My precious SE846 was never crushed, sat on or dropped.
What's funny is that, it always occurs on the right earbud.
I wonder what is wrong with these plastic shells. I'm no longer under warranty and I have no idea what I can do.
Plus, GrandTech Singapore, the service centre here, is horrible.
