Wow, I was considering the WA8 Eclipse for the longest time. The WA7 Fireflies also look absolutely stunning and I was thinking of buying them too. I just have this thing for tube glow, and the industrial design of Woo amps is unmatched.
But seeing this thread was disillusioning. If this is the sort of after-sales support I can expect, then there is no way that I will ever buy from Woo Audio.
@WooAudio, this is not how a luxury brand should
ever behave with their customers. Your customers are funding your frankly insane profit margins with an expectation that you will treat them with the respect and professionalism becoming of a luxury brand. Treating your customers this badly will destroy your brand image.
And to be blunt, your replies in this thread are a trainwreck. I am honestly struggling to comprehend how you could have thought that any of your replies in this thread were remotely reasonable: Paging the mods, so presumably you can get the thread closed? Calling the
customer unprofessional, after your own actions?
Also: Trying to fleece OP for a $300 cable? How in the world can you justify that? Does it seriously take you $300 worth of parts and labor to make a 2-foot cable, because that’s concerning to say the least? Because it’s really not that hard, trust me, I know a few good guides if you need help.
To get back on point: Chi-Fi companies operating through Google Translate are more cordial and provide better support than what you, a US-based luxury brand, have offered OP.
I mean don’t get me wrong, I love Head-Fi drama as much as everyone else reading this thread right now. But maybe consider entertaining people with well-designed products backed by solid customer support, rather than this absurdly bad PR?