[hardpike]

Greetings to all!
Yesterday I received my UP5. I have the same problem...
Latest firmware.


I want to add that playback stops even between MQA and MQA, if they are in different albums,
or collection.

Question to Shanling, is this problem being solved? Or do I need to return the device to the dealer?

For me in android, mqa stops too between albums, no tracks. Needs to restart the app. iOS is ok

 

[YanaMJ]

For me in android, mqa stops too between albums, no tracks. Needs to restart the app. iOS is ok

Do you use Tidal or UAPP ? Because when I use Tidal app, I have the same problem on Samsung S9+ and S21 ultra. The problem come from Tidal app.

 

[hardpike]

Do you use Tidal or UAPP ? Because when I use Tidal app, I have the same problem on Samsung S9+ and S21 ultra. The problem come from Tidal app.

In Tidal for android. Is ok in iOS

 

[YanaMJ]

In Tidal for android. Is ok in iOS

Yes Tidal app on android.

 

[slavalun]

For me in android, mqa stops too between albums, no tracks. Needs to restart the app. iOS is ok

I've reinstalled Tidal, it doesn't help.

 

[slavalun]

In Tidal for android. Is ok in iOS

I tried another portable DAC with MQA, no problem with it ?

 

[YanaMJ]

I tried another portable DAC with MQA, no problem with it ...

I have the same problem with every devices on android...even with portable dap...

 

[Shanling]

Greetings to all!
Yesterday I received my UP5. I have the same problem...
Latest firmware.


I want to add that playback stops even between MQA and MQA, if they are in different albums,
or collection.

Question to Shanling, is this problem being solved? Or do I need to return the device to the dealer?

It's software issue, it was reported to our software team and we are awaiting fix.

 

[Shanling]

Ok, thanks! Just mine doesn’t have that arrow (see picture)! But it will come up when there is an update available?

Sorry, one correction on this.

OTA Updates are not available for iSO devices, as it's not possible with the Qualcomm chipset in UP5.

So the firmware update can be done only with Android or Windows.

 

[CANiSLAYu]

Is 1.6.0 the current firmware version? Thank you.

 

[ClieOS]

Is 1.6.0 the current firmware version? Thank you.

Yes

 

[Hanesu]

Sorry, one correction on this.

OTA Updates are not available for iSO devices, as it's not possible with the Qualcomm chipset in UP5.

So the firmware update can be done only with Android or Windows.

Oh, I am very sad to read that, because I don`t own any Windows or Android device (I am sure there are others like me). Used to have the same problem with the BTR5 and one reason why I moved away from it You should maybe mention that on your web page?
Can you please explain a bit in detail why the chipset has to do with it? I thought it is just downloading a software over the air (the Qudelix can do it on both platforms, iOs and Android by the way)? Or is it more a question of licencing, and Apple - as always - wants money from you implementing it? Thanks for the reply anyway!

 

[ClieOS]

...
Can you please explain a bit in detail why the chipset has to do with it? I thought it is just downloading a software over the air (the Qudelix can do it on both platforms, iOs and Android by the way)? Or is it more a question of licencing and Apple - as always - wants money from you implementing it? Thanks for the reply anyway!

Mostly because Qualcomm and Apple are not on good term and therefore Qualcomm decided they don't want to release any supporting software tool for Apple's devices, which most companies will need in order add support for iOS update. Qudelix can do it because the guy behind Qudelix is an exceptional competent engineer that write his own software tool (*probably by reverse engineer Qualcomm software first). It is not a small feat and beyond most hardware company's capability.

 

[gavinfabl]

So my UP5 arrived a few hours ago. Paired to my iPhone 12 Pro Max. Plugged in my Sennheiser HD599 that were nearby.

First thoughts. Liking it a lot. Will do a lot more testing and will do a review too. I will also compare this to the iFi go blu as well.

I had the Fiio BTR5 as well.

 

[Hanesu]

Mostly because Qualcomm and Apple are not on good term and therefore Qualcomm decided they don't want to release any supporting software tool for Apple's devices, which most companies will need in order add support for iOS update. Qudelix can do it because the guy behind Qudelix is an exceptional competent engineer that write his own software tool (*probably by reverse engineer Qualcomm software first). It is not a small feat and beyond most hardware company's capability.

Thanks! I see, that makes a lot of sense. It’s a pity though…