[lee730]

Quote:

 
They stayed on. After pressing reset, it'll turn off. 

Hmm. Can you try and reinstall the firmware and see if that fixes it? Here's the link. Follow the directions exactly as it says.
 
 
http://www.head-fi.org/t/587884/hisound-studio-rocoo-firmware-files

 

[wormsdriver]

His pc won't recognize the Rocoo I think...
I just can't remember for the life of me how I fixed this problem, I know I also went through this.

 

[lee730]

Well if after attempting to do our troubleshooting and it still don't work maybe he can let the device completely drain and then see if he can get it to power on after that. Otherwise it may be RMA time.
 

 

[wormsdriver]

Don't know if it'll make a difference, but if there is an sd card installed, remove it and turn it on again

 

[H20Fidelity]

Soldier down, soldier down.

 

[iqbal ikhwan]

Quote:

Well if after attempting to do our troubleshooting and it still don't work maybe he can let the device completely drain and then see if he can get it to power on after that. Otherwise it may be RMA time.
 

 
Maybe I could try and send it to the seller, see what he can do with it. 
Quote:

Don't know if it'll make a difference, but if there is an sd card installed, remove it and turn it on again

 
Already tried.
 
Quote:

Hmm. Can you try and reinstall the firmware and see if that fixes it? Here's the link. Follow the directions exactly as it says.
 
 
http://www.head-fi.org/t/587884/hisound-studio-rocoo-firmware-files

My PC won't recognize it, also tried the way on that page, it stops at the installing drivers page. 

 

[iqbal ikhwan]

Quote:

Soldier down, soldier down.

 
I need a Medic over here(shouting with BF2-style).

 

[H20Fidelity]

Does it go to install then say 'Device driver was not successfully installed'?

 

[iqbal ikhwan]

Quote:

Does it go to install then say 'this device was not installed successfully'?

Yup, that's after I did all the reset and hold up button thing, which is about 10 minutes before this.

 

[H20Fidelity]

Yup, that's after I did all the reset and hold up button thing, which is about 10 minutes before this.

That usually happens when the connection is lost at some point during the device install, and an error from your computers end.

You need to open device manager and check for any exclamation marks, delete the driver then restart your laptop/PC.


http://www.google.com.au/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=0CCMQFjAA&url=http%3A%2F%2Fwww.sevenforums.com%2Fdrivers%2F55647-device-driver-not-successfully-installed.html&ei=PmJpUMD7JsmSiAfgt4DgDw&usg=AFQjCNGIjjZHAj3H784GxgCCjPzYy5DG7Q&sig2=ww-AIRPQqmqQWX8yPrVqcg

 

[lee730]

Good idea. Or you could try the lazy way and plug it into a different USB port .
 

 

[H20Fidelity]

Good idea. Or you could try the lazy way and plug it into a different USB port .

 

I think he said he tried several ports last page. lol. The problem is... once Windows ruins the device install once it won't correct itself until you reinstall the driver.

Considering he can't get any results from the player alone, I think the best option is getting back online to the PC then reinstall the firmware.

Let us pray. *hovers in mid air*

 

[lee730]

Guess I never quite ran into that problem. Because I have so many extra USB ports to use . Once in a great while I've gotten that error and just plug into a separate USB port to reinstall the driver because I am too lazy to delete the failed driver and do a restart .
 

 

[iqbal ikhwan]

Quote:

I think he said he tried several ports last page. lol.

The problem is... once Windows ruins the device install once it won't correct itself until you reinstall the driver.
Considering he can't get any results from the player alone, I think the best option is getting back online to the PC then reinstall the firmware.
Let us pray. *hovers in mid air*

 
The PC won't detect it at all now. Already emailed Hisoundaudio regarding this problem.  

 

[goodvibes]

To be very clear here on proceedure. Do a reset. Hold the up button while connecting to your pc. Don't turn it on first and there's no need to hit the center button 1st as is described elsewhere. You need to continually hold the up button during this and you have about 15 sec. It sometimes takes a few sec for the PC to react. If it's a duff install, even if it's there, it won't show up intill you open the installer and see if it locates it. It should then show up in my computer as a drive and you can then format it and continue the install. If it's recognized but not showing up as a drive in my computer check the format and erase boxes and install the FW.
 
If that doesn't work, just try a different PC with this method before you return it. The device driver may be messed up in your PC from an odd sequence. I've seen that before on various things so another PC may correct that.
 
The SOC they use is about as foolproof after a reset as they get. Should be hard to brick but Jack did say it wasn't impossible.