Left Channel
1000+ Head-Fier
Hi all.
Pls advice.
I add my visa card number to qobuz account for trial 1 month.
As a Tidal user, I am not sure if I will jump to qobuz after 1 month.
Problem is, after 2 days, I can just login but can NOT access to monthly plan, which I set to Studios. So, I can not use streaming service any more.
Acc location: Vietnam (not support)
Current location: Japan (not support).
Bank card local: Vietnam.
I wonder if next month, my bank card have a transition $25 while I dont use the streaming service.
Can not change or cancel monthly plan.
Thanks.
Could be your location. Just to test that, have you tried to VPN into a server in the correct country (Qobuz USA, Qobuz UK, Qobuz France, etc.)?
If it's not the location, you may need to contact customer support via the Qobuz website for help. I've seen at least two people complain about similar problems on another forum, with no mention of the location issue, so maybe it's just a bug.