Probably not too far off the mark... I have learned to expect a product when it gets to my house. Learned that waiting a year and two months to receive a Toxic Silver Widow cable several years ago.
For the small boutique providers of exotic gear, must learn to be very tolerant of generally non-existent scheduling. i.e. It Will Happen When It Happens etc. Strange but true apparently.
I am so amazed about all of you that could tolerate this loop of breaking promise of shipping date, I understand sometimes things go wrong, family problems, health problems, personally problems, workers problem..
I originally get mad on Mid of july because of the delay again and again but I decided to give Trevor to explain and he did after a while of disappearing , which I accept his delay because of his family problems, and I also said to him that, if you need more time, please feel free to say it, what I just need is a real shipping date, no hurry, I can wait even longer given the situation of Trevor dealing with.
After that, he gave me a stone shipping date which I really think it will come true. However, the promise was broken again. That is why I get very angry while you guys already treat this kind of delays as usual.
To me, business is about reputation not only about the product itself but also the promise,
Promise is a very important thing, a word is a word, you promised to do it especially you are in a business, or even you are just a normal human being, you should do what you promised. IF there was something happens which makes you broke the promise, I think people will give you chance to fix your problem. However...
too many times of breaking promise really made me mad.
I hope you understand my ANGER and
I have to say, I still love Trevor's cables, what I want to say is, if you can't keep the promise, just don't say it, or don't disappear and say nothing. I am ok with another late shipping date but I want reason and reply, but not vanishing!!!
every time brings up about this matter.. I get myself very angry, cause I don't like people breaking its PROMISE
Trevor's cables are great but just the delay is a problem, if you guys think that I am worsening his reputation, how about thinking that this should be the time to fix this long time problem that if you can't ship things in due date, why don't you just set the due date later or don't even set a due date? Delaying once or twice I think it is very reasonable and I can accept it, but sometimes too much is too much.
I just wish that Trevor could really set a REAL STONE DELIVERY DATE rather than promising something WILL NOT achieve . That will make people more happy and won't get their expectation lost.
Am I saying something that is so harsh? I don't know, given that I am not the customers who just yell after one or two delay of its due date, I think I am fair enough to say these.
I think Trevor will not accept my order in the future as what I did seems to worsen his reputation.
What I want to say, is really helping the situation here, I think in the world, there still have things that we could say right or wrong. After the above comments, I understand how to treat myself better by not expecting anything. But, still I want to say, as a good human being, the right to do is to keep your promise, but not breaking it again and again, it hurts, it hurts how people expects from you. I am not only saying about this business but I think it's how we should act as a human being?
Isn't it correct to keep your promise?
Lastly, I have to say, I am still a customer who treasures and admires Norne audio's product as I am using it right now and feel there will be no replacement from others that could achieve this sound. Hope everyone will get their cables soon. and sorry for my long yelling in this two days.