[Audiowood]

First time I have my Roxanne, the fit on my left ear didn't seal well. I was about to send it back for refit, but decided to try something recommended by average joe. Joe recommended applying some oto ease ear lubricant from Westone and it works pretty well for me. But then it still didn't deal well, I ended up using aveeno baby moisturizer, the seal is now so smooth and seal so tight, I hardly hear anything and best of all is I don't feel much pain. This goes the same for my ue18pro, I always apply some moisturizer around the outer canal then rub moisturize fingers around the shell and it's so easy to pop in and out. All mouth movement does not breaks seal. Give a shot even if it seal well, I bet it seal even better without discomfort. Be careful not to use too much as it will get into the holes.

 

[MrKennethTong]

Just got mine and thought it was me that was the problem!

Glad I read this. My left ear doesn't fit perfect either!

Will try your solutions and see what happens but so far the top of the line Shures I have seem better.

 

[MrKennethTong]

 

[koicafex]

Seems like they screwed up on the left side for most of us
Mine is very bad too

 

[koicafex]

First time I have my Roxanne, the fit on my left ear didn't seal well. I was about to send it back for refit, but decided to try something recommended by average joe. Joe recommended applying some oto ease ear lubricant from Westone and it works pretty well for me. But then it still didn't deal well, I ended up using aveeno baby moisturizer, the seal is now so smooth and seal so tight, I hardly hear anything and best of all is I don't feel much pain. This goes the same for my ue18pro, I always apply some moisturizer around the outer canal then rub moisturize fingers around the shell and it's so easy to pop in and out. All mouth movement does not breaks seal. Give a shot even if it seal well, I bet it seal even better without discomfort. Be careful not to use too much as it will get into the holes.

Hmm any moisturizer will work?

 

[MrKennethTong]

All this moisturiser Ghettoness for this expensive product.

 

[MrKennethTong]

Just emailed Shelly, Amber and Angie about the left ear.

 

[Malevolent]

Wow, so many people with fitting issues. Strange how it's just the left ear, though. I'm keeping my fingers (and toes) crossed that my Roxannes will fit just fine.
 
Hope you guys get your issues sorted out soon.

 

[Mimouille]

I had fit issues and sent them back several times. Hope this time will be the last.

You should not have to use lubricant to get a good fit on a 1.7k product. My other CIEMs fit perfectly well...and I just received a pair of Fitear...man the comfort...and on the first attempt.

 

[MrKennethTong]

How would they rectify it?

 

[Mimouille]

How would they rectify it?

Well either by adding or taking of layers, but that never worked in my numerous experiences. Only thing that works is a full reshell with good prints.

 

[MrKennethTong]

Mimouille,
 
How many times did you send it back already and how long did it take to repair every time?
 
Just surprised the right ear fits so well and the left ear doesn't.
 
When did you first receive the goods and when will they have the reshell done?
 
Does this mean I have to go get another set of ear impressions done?! 
 
Kenneth

 

[Mimouille]

Small adjustments are within the day, plus transport back and forth. Full reshell is longer, depends on whether yours is CF or not. Talk with Sue at JH she is very helpful.

I sent it back 3 or 4 times but I guess I got really unlucky...either that or their CF building process is not mature yet.

 

[MrKennethTong]

I do indeed have the custom fit, I have also directed Sue and a lot of others at the company to this thread. 
 
I am glad they are responsive. Hopefully they can just remedy this already!

 

[koicafex]

ikr...the right side sits so perfectly and the left side is so bad ==ll
im sending it back to jaben this thursday during my lunch break since that's the only day I'm free and I got it from them
 
to sum up my left side
the canal irritates/hurts my ear and it doesn't have a good seal
 
it's my first CIEM and I took the leap of faith during mook and I don't see me buying JH product anymore after this incident
10months waiting time, the sound is good but the product turnout is just not what we all expect to get
Badly made CF casing, super long waiting time, bad fit, bad response from the team (maybe due to high volumes of email per day from all of us, but we all paid 2.5k~ and this is definitely not the quality of service I expected)
 
If this refit still doesn't workout, Imma just whack a fitear and keep sending the rox back for refit till it's done perfectly ==ll