Hello, have a question,
I just received my empyrean two weeks ago and noticed the mini-xlr port for the connector on the left ear up is loose and the right earcup is firm and tight. When I try to turn it will move a little left and right while right side its sealed very tightly and locked (kinda hard to unplug too). Should I be concern and sent back to request to fix it or it's actually a normal occurrence and it's totally fine? Everything else is working as intended.
thats not normal. However, I have damaged cable housing this way by yanking on it in the past and its not really an issue for me unless I can hear it. Although it would set my obsessive compulsiveness off something fierce.