ianmedium
Headphoneus Supremus
- Joined
- Jul 6, 2008
- Posts
- 4,302
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- 172
Quote:
They do not have an obligation to reply here, not all companies that are sponsors maintain a presence on the forums. I have spoken to them and they can not dedicate a resource to many threads here.
In my profession I often coach business leaders and managers and what I tell them is "in we fail to tell our story people will make a story up and inevitably it will be inaccurate and negative" This is due to human nature, have you ever heard people spreading false positive rumors, rarely happens. People love drama whether they want to admit it or not, this thread is a textbook example of this.
I wish JH had a full time social media person but they don't, they are a small company whose employees, particularly the front office people, pull double and triple duty. This is common in small companies.
It is unfortunate that due to the advent of the age of the crackberry and smartphone we know have created an entire generation that DEMANDS to know things IMMEDIATELY. It's been a day since the so called revelation about optical rather than coax came up. We are now in the weekend I'm sure we'll get clarity next week, until then relax people. Whether you know right this very second or tuesday or wednesday of next week your life is not going to significantly change.
With respect I think Ken at ALO is a three man team, even smaller and yet he manages to communicate via the forums without delay and to answer pm's within 24 hours so I think this excuse is not a valid one!
Looking at JH's website they appear to have 6 full time staff members one of whom's sole role is artist relations and I would assume like many companies that deal with celebrities those artists get products at significant discount or free due to positive peer association. How about paying customers, normal paying customers who I would imagine make the actual bulk of profit making at JH, who see the Rock stars using the products and think, hey, I want a piece of that and who get no discount. How about them having a dedicated person!
Also, you say they have no full time social media person and yet I count at the bottom of their web page a roll over pop up that displays 8 social media outlets that they use to promote their product so someone must be active on that part. Also, as has been noted here before.
They seem to be able to preen themselves in answering praise on FB but when it comes to difficult questions on fundamental topics about something they have taken full amounts of money for many months in advance with a promise of fall delivery time and now we are looking at spring and still no definitive answer as to when the product is arriving they seem to go silent all of a sudden!
Your last comment about the public wanting immediate sating of thirst, I understand that comment and agree in so many ways with you. However, look at the track record, this is not about that in this case. Consistently JH has been neglectful in their communications and promises, this is fact not fiction or something made up by members here. I think far from wanting immediate response if one looks back through this thread so many members who have paid up a not inconsiderable amount of money up front have shown the patience of Jobe with this!
Now yet another delay and what appears (we can only say that as yet again JH are lacking in communication skills) a serious change in product spec that is affecting people who have prepared by purchasing products to go along with the JH3A which are now redundant due to the last minute (supposedly) change in specs!
Considering many other small firms who sponsor here seem to be able to answer PM's and forum questions both on the weekend and at night (as has been my experience) and who have less high profile than JH I do not think it then unreasonable to expect the same of JH.They do seem to be treated, it has to be said like some holy cow here!
To turn the fault onto members insatiable thirst for information is quite frankly wrong. I think the members here, especially the ones who have put down their hard earned money many months in advance for this product have show tremendous patience, each step of the way, each delay has been met with the response, "hang in there, they are a small team trying to give an excellent product, the wait will be worth it!
With this latest in a long line of what quite frankly to be soft on them, bad business decisions and delays with no openness about said delay I think this excuse has run it's course!
I seriously was going to purchase this unit but having seen the events unfold I would never feel safe giving them my money and that is the only avenue for me to protect myself. One does not just buy sound quality, one buys hopefully, peace of mind with that purchase, I know they have many happy customers but this has been a serious error on their part, one that does change the playing field I believe.