AnyDave
Previously known as EtyDave
Sponsor: ZMFheadphones
Member of the Trade: Dark Matter Audio Labs
- Joined
- Apr 20, 2016
- Posts
- 2,646
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I liked very much your interviews and responses over here, helping me to become part of the ER4-family
Indeed, it would seem I am more a SR, than an XR guy
My questions were environmentally oriented, I'll rephrase:
1a) Do you use returned units to learn from (where they wear, how they are used, etc)?
1b) Do you 'recycle' returned units that have very little nothing wrong with them (think damaged cable, maybe one unit malfunctioning early or whatever)?
2) I may see avenues of interesting environmental science and/or feedback on how to improve environmentally while being cost-effective, companies like Etymotic are scarse (Thermalright is another) and deserve some help in that regard. I would like to help out if possible/wanted, increasing design space and paths.
You know, giving back as you and your team basically are responsible for unexpectedly widening my appreciation for other genres considerably (apparently, the ER4s are that good).
Ah, I see now.
1.) I have looked at more broken earphones that I would have ever guessed. Root cause analysis is important. I do tend to look at the early failures more as it's usually more informative, but I always like to see anything that is new or odd.
2.) We've looked into refurbishing and it's something we are discussing. I don't think we'd bother reusing cables as those are the highest wear item, and certainly not anything like eartips or other accessories (even if they looked brand new). Earpieces (the most expensive bit) could be worthwhile as long as they were basically new. I don't think earphones that have seen any extended use would be worth refurbishing.