Wow, I had a worse than awful experience with panasonic CS... part of it was the fact that 1. AT&T is the worst cell phone network in the US and I don't have a home phone (2.It dropped the call right before the CS person could explain what I had to do 4+ times when I used an iPhone, then when I switched phones the words kept getting slurred), part of it was the inability of the panasonic rep to tell me anything I needed to know. In the end, after wasting around an hour on the phone with them, I learned they couldn't guarantee that they would replace the phones because they are discontinued, and it would take 10+ days to check (putting me outside of my return period). What? So now I'm just getting my $90 back at a $25 loss for expedited shipping to me, and 3.I'm pretty angry about the whole thing. The worst part is that these felt like the perfect buds for me and there's no way to tell if the problem that is currently minor will or will not actually get worse. I now have no headphones of any kind to use and the speakers on my laptop are broken. This experience has let me know that I'm NEVER buying 4. ANYTHING from panasonic again if possible (I need better CS than this) and that AT&T is truly awful. I'm really pretty turned off of headphones right now, my first "quality" purchase went incredibly wrong. Don't get me wrong, I would recommend the HJE900s themselves but certainly not buying them. Now I need to begin the search again for headphones of the same qualities, and chances are very slim that I will find any I think.