manzano804
100+ Head-Fier
- Joined
- Mar 13, 2012
- Posts
- 120
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- 22
They are back on Head-direct website !!!
http://head-direct.com/Products/?act=detail&id=197
http://head-direct.com/Products/?act=detail&id=197
Please give new headphones more time on running in. The production 560 headphones have more bass than the older version if run-in time is identical.
So does that mean we can have more time with the pre-order unit before we return it. Just wanna to compare and at the same time decide which is unit to keep?
Btw way, are we to absorb the cost of shipping the unit back???
I believe we were told that we'd get a shipping label from HFM and shipping would be on them.
For those of you who have the pre-order version and have received your revised version, was a shipping label included for returning the original headphones?
The email I received stated they would provide a pre-paid shipping label.
Hmm, That's strange. I was told that I would have to pay for the return shipping.
"Hi Customer,
Sorry for keeping you waiting for a while. Our working time is from 9:00am - 5:30 pm during which we reply the emails. Now we are arranging the upgrade of HE-560. We will send you the newest version of HE-560 and after you receive the package you need to send us back the old HE-560. Also you have to pay for the shipping fee of sending the HE-560 back to us. Do you still want to upgrade the HE-560? Please let me know your decision.
Best Regards,"
I never got an email from them asking for me to pay for shipping back. My first email I received said they would be sending me a replacement and to confirm my address.
I might have to pay shipping too, who knows. Hifiman will probably email me the info once I tell them I'm ready to ship the old one back. Having to ship something internationally and most likely with insurance sounds hella expensive though.