[jh7000]

I just went through my emails from them, there was no mention of them covering the shipping costs... it just said that I should contact them to send my original unit back after receiving the new one.
 
Pretty lame if I have to pay to send V1 back to them...
 
 
Original email:

This is customer service from HIFIMAN. Thank you for your pre-order of HE-560.


We've made certain changes to HE-560. Now the final version is ready. We are going to arrange replacement for you. A new HE-560 will be sent to you. After receiving it, please contact us and send the previous one back. We apologize for any inconvenience this may have caused to you.

 

[Rudiger]

Totally agree, if they send headphones that is replaced due to design problems, it is absolutely not normal to have to pay return postage.

 

[tin427]

I'm going to purchase the he560. But i am deciding which combo i should get in order to drive this little monster.
I'm using the dx90 and i think it has a fair good lineout.
I'm wondering if this kind of DAC performance can meet the level of desktop dac like bifrotst?
If that is the case, I may just order an headphone amp and feed it with my dx90 lineout.
 
Which amp would be better for the he560 in terms of power and control?
Schiit Lyr 2/Hifiman EF5 /Audio GD SA31SE or others? (~400-500USD)
 
Or just purchase a DAC/Amp combo like Audiogd Compass 2?

 

[conquerator2]

I'm going to purchase the he560. But i am deciding which combo i should get in order to drive this little monster.
I'm using the dx90 and i think it has a fair good lineout.
I'm wondering if this kind of DAC performance can meet the level of desktop dac like bifrotst?
If that is the case, I may just order an headphone amp and feed it with my dx90 lineout.

Which amp would be better for the he560 in terms of power and control?
Schiit Lyr 2/Hifiman EF5 /Audio GD SA31SE or others? (~400-500USD)

Or just purchase a DAC/Amp combo like Audiogd Compass 2?

All three are great. I have not tried any tubes and don't plan to so my personal bias is towards the SA31SE.
As for the Compass2, that's the unit I bought for them. It certainly has enough power and resolution and as soon as I receive the 560 I'll know how great it is.

If I am disappointed I'll turn to the SA31SE and either keep using the Compass2 as a DAC or sell it to get a standalone like NFB1, 1P or 3.

 

[ThePianoMan]

The Compass drove the 560's really beautifully at the Chicago meet, but I thought the Lyr was even better. It's also a good match to counterbalance what some perceived as a tiny bit of brightness on the 560. Plus power. The EF-5 was nice, but nowhere near the other two. Is go for the Schiit - it just feels more refined than the other two.

 

[tuna47]

Love the lyr bifrost uber with the 500 just ordered 560 assume they will have the same synergy

 

[Maven86]

  I might have to pay shipping too, who knows.  Hifiman will probably email me the info once I tell them I'm ready to ship the old one back.  Having to ship something internationally and most likely with insurance sounds hella expensive though.

 
 

I received a email asking me to ship the pre order unit without the box inorder to reduce the weigh,
This is after I informed them that I had received the pre order unit.

A China address was given, nothing was said about a prepaid label.

Yea, there's seems to be a some inconsistency on the shipping issue.  I was given a USA address to ship it back to in order to save shipping costs.  It would be dreadful if we had to pay for international shipping!

 

[Acesn8s]

Will one of you comment on the new HE-560 cable...how does it compare to the silver HE-500 stock wires...is it good enough to preclude an aftermarket cable? Thanks...first post here but very satisfied owner of HE-500's and Lawton modded Denon HD-5000's.

 

[tin427]

Oh that means I just stay with the DX90 source for a while and enjoy a better amp section first?

 

[conquerator2]

Oh that means I just stay with the DX90 source for a while and enjoy a better amp section first?

I'd do that. If you feel like, you can get a better DAC later. But I thought the dual ESS in the DX90 should be pretty good.

 

[rwelles]

  I'm going to purchase the he560. But i am deciding which combo i should get in order to drive this little monster.
I'm using the dx90 and i think it has a fair good lineout.
I'm wondering if this kind of DAC performance can meet the level of desktop dac like bifrotst?
If that is the case, I may just order an headphone amp and feed it with my dx90 lineout.
 
Which amp would be better for the he560 in terms of power and control?
Schiit Lyr 2/Hifiman EF5 /Audio GD SA31SE or others? (~400-500USD)
 
Or just purchase a DAC/Amp combo like Audiogd Compass 2?

I've been very happy using the Lyr with the preorder 560s. Still using the stock tubes, waiting for the final version before I get into tube rolling.

 

[ThurstonX]

 
Hmm, That's strange.  I was told that I would have to pay for the return shipping.
 
"Hi Customer,
 
Sorry for keeping you waiting for a while. Our working time is from 9:00am -  5:30 pm during which we reply the emails. Now we are arranging the upgrade of HE-560. We will send you the newest version of HE-560 and after you receive the package you need to send us back the old HE-560. Also you have to pay for the shipping fee of sending the HE-560 back to us. Do you still want to upgrade the HE-560? Please let me know your decision.
 
Best Regards,"

 
I'd call BS on that one.

 

[Clemmaster]

Yeah, that's definitely not the tone of the email I got.
 
I think the shipping label was mentioned here. Didn't get anything but Lu asked me to ship it back with no further mention of them covering the cost.

 

[7ryder]

I thought the free shipping was mentioned here as well, possibly by Fang. I tried looking for it, but I don't see it in his posts. I am confident that I didn't imagine that.

IMO, getting the "official release" instead of a recalled version (some people were told to return their pre-order version) is not an upgrade as stated in that email from HFM. I also don't think that those of us that have the pre-order version should be expected to pay for shipping back what turned out to be a defective product.

 

[claudepan]

Have you guys been charged for COD this time?
I just got my new 560 and was charged $22.89 for COD again.