[Stealer]

Sorry I totally understand.

Actually I contacted Hifiman about the exchange (to the updated version), they asked me to send back the existing one first. But after some talks with the nice customer service lady (Miss Guo), she agreed to let me hold the current one until the updated version is available  

My understanding is.. we hold on to the can and return only when we received the new one.

Think dr Fang did mentioned this in this thread... Let me see I can find it... Hopefully I am not dreaming..

 

[rwelles]

My understanding is.. we hold on to the can and return only when we received the new one.

Think dr Fang did mentioned this in this thread... Let me see I can find it... Hopefully I am not dreaming..

I think you may be referring to post #2195. 

 

[Stealer]

I think you may be referring to post #2195. 

And here is the post

We never intend to use anybody as a beta tester. Actually thousands of HE560 drivers, headband, packing box have been waiting for final assembling for weeks, and I wish to ship the product ASAP. I decide to delay and make some improvement after we got feedback from preorder customers and reviewers. HE560 headphones have to be the milestone product so that I will do my best to make the product perfect. That is the only reason we stopped preorder, and do trouble-shooting according the feedback from preorder customers/reviewers. We will confirm the shipping date on next week, but I promise we will not let you guys wait for a long time. After we fixed issues, we will ship the final headphones to all preorder customers before you ship the preorder headphone back. I will also provide $100 head-direct gift card for preorder customers to appreciate your feedback, support, and help.

Hope this is true...

 

[Frank I]

if Fang posted that its true,. Fang always keeps his word.

 

[ThurstonX]

  if Fang posted that its true,. Fang always keeps his word.

 
Sounds like that order needs to trickle down to the front line troops.  There shouldn't be a question about it, with pre-order customers having to argue their case.  Simply, it should be the policy.
 
Not that HFM won't honor that, since it's easily quoted back to them, just sayin'.

 

[daerron]

The dreaded "engineers disease" of getting things 100% perfect... If this was golf, the HE-560 would have been already 1ft away from the hole, your customers are willing to offer you a gimme, just get get down to the next tee so we can play ball (start listening to music)! Hifiman should refrain from offering pre-orders if development is going to happen like this, it is doing more harm than good if you can't stick to a schedule..

 

[koiloco]

  The dreaded "engineers disease" of getting things 100% perfect... If this was golf, the HE-560 would have been already 1ft away from the hole, your customers are willing to offer you a gimme, just get get down to the next tee so we can play ball (start listening to music)! Hifiman should refrain from offering pre-orders if development is going to happen like this, it is doing more harm than good if you can't stick to a schedule..

+100.  Not a good business practice by any means.

 

[TMRaven]

They only offered pre-orders because head-fi members whined for it.  They're doing revisions because head-fi members whined for them.  People, you do realize that everything Hifiman is doing is a direct response to the community?  There aren't too many manufacturers out there that are so open and responsive to the community as Hifiman.  They're doing a perfectly fine job.

 

[akarise]

Agreed. I've never seen another company go to such lengths to satisfy every little demand of its customers. Let's all just sit back, relax, enjoy our current gear and let HFM do their thing. 

 

[TMRaven]

Oh yes enjoy your own gear that you already have.  Because when you're on head-fi and looking to buy the 560 you most certainly already have gear that would be considered end-game for 99% of the other populace in the world.  

 

[akarise]

A truer statement may have never been spoken.

 

[swspiers]

  Oh yes enjoy your own gear that you already have.  Because when you're on head-fi and looking to buy the 560 you most certainly already have gear that would be considered end-game for 99% of the other populace in the world.  

Wow.  You're on fire today!
 
Yeah.  We are a forum of people looking for solutions to problems we don't have, but want to fix anyway.

 

[conquerator2]

I don't have an end-game setup... I fear it might take further investments
But the HE-560 will hopefully tick the HP endgame category!
Or should postpone further upgraditis for a bit... :rolleyes:

 

[Clemmaster]

It definitely will

 

[hifiman-us]

I completely agree. The people at HiFiMAN are great.