Need some troubleshooting help as my R6 2020 suddenly stopped playing files last night. I've had this player for nearly a year and have loved it.
Symptoms: tried to listen to music as normal through UAPP. Playing a track results in the progress bar staying at 0:00. No audio. Sometimes the progress bar starts moving very fast (as in, a 5 minute track claims to have fully played within a few seconds). Still no audio.
I have tried the following steps, none of which helped:
- Tried many different tracks from different artists/albums/etc. to ensure that it wasn't a specific bad file, but same results
- Swapping out the microSD card for a different one, in case that was the issue, but same results
- Using different jacks/headphones. I was initially using the balanced line out with an amp/headphone. To eliminate that as the issue, I tried a pair of IEMs on the balanced headphone jack instead, but same results
- Tried other apps (HiBy app, Neutron), but they behave the same
- Restarting did not help
- Factory reset did not help (the firmware is also already the latest)
When I use the USB out to play music in my car (which just reads the files off the microSD card), it still works fine as usual.
Any advice would be greatly appreciated.
EDITED TO ADD: after emailing HiBy and then MusicTeck, I was able to do a full reset from Android Recovery, and that appears to have fixed the issue. Thank you, HiBy and
@MusicTeck!