[Alexnova]

Eric, thanks for all the great work answering everybody's replies. Eventhough I haven't asked you a question in over 6 months, I still appreciate you responding to us.
 
Anyway, I have a question for you.
 
Back when the HE-500's came out, it was shipped with a black Canare cable. I would like to purchase it.
 
This is the correct cable on your site, yes? http://head-direct.com/Products/?act=detail&id=140
 
I know it says HE-400, but just wanted to make sure I can use this on my HE-500 (I'm pretty sure it can).
 
I heard the silver cable that came out later on is a bit dryer than the Canare, so I would like to try it out for myself.
 
Again thank you for your help.

 

[TeamHiFiMAN]

Quote:

This is the correct cable on your site, yes? http://head-direct.com/Products/?act=detail&id=140
 
I know it says HE-400, but just wanted to make sure I can use this on my HE-500 (I'm pretty sure it can).
 

Thank you for your support. Sure, you can use it on HE-500. 

 

[AngelicFantasy]

I've sent payment to HIFIMAN..Cross my fingers and hope this doesn't happen again.

 

[TeamHiFiMAN]

Quote:

I've sent payment to HIFIMAN..Cross my fingers and hope this doesn't happen again.

Thanks for the update. Please forward the transaction record to our customerservice@head-direct.com. They will take care of it on Monday. 

 

[conquerator2]

Quote:

Thanks for the update. Please forward the transaction record to our customerservice@head-direct.com. They will take care of it on Monday. 

 
So Eric...
When is that thing in your avatar coming?
Any release date yet?
Thanks

 

[Yazen]

Quote:

I've sent payment to HIFIMAN..Cross my fingers and hope this doesn't happen again.

I was going to say send them to me, just pay forward and backward shipping lol.
Just listening to them would be worth the repair, thinking about purchasing a pair haha

 

[TeamHiFiMAN]

Quote:

Any release date yet?
Thanks

 Coming soon...

 

[Alexnova]

Hey Eric, I sent you a PM.

 

[TeamHiFiMAN]

Quote:

Hey Eric, I sent you a PM.

Replied, please check. 

 

[soldierblue348]

Well I ordered another pair, this time from Head-Direct, just to make sure I have a warranty this time. /fingers crossed

 

[TeamHiFiMAN]

Quote:

Well I ordered another pair, this time from Head-Direct, just to make sure I have a warranty this time. /fingers crossed

Yeah, of course. 

 

[Georgo94]

Hi Eric,
I've recently ordered HE-500 headphones from Amazon.com and I received an information that my order will be sold by Kraft Street Audio, LLC. I checked authorized dealers list on HiFiMAN webpage and I haven't found it.  I noticed that the Kraft Street Audio, LLC. is located in the same exact place as Audio Advisor, which is an authorized dealer. Is Kraft Street Audio, LLC. an  authorized dealer ? How would the warranty work if Kraft Street Audio, LLC. is an authorized dealer and how it would work if it is not ? What should I do if I receive a faulty or defective product and I am living outside the US ? 
 
Thanks for answering and sorry for my English.
 
Jerzy

 

[hifiman-us]

Hi Jerzy, Kraft Street Audio is the name that Audio Advisor uses on Amazon. They are a great dealer and there would be no issues about warranty either with HiFiMAN or them. 
 
Whereabouts are you located?
 
Peter 

 

[Georgo94]

Quote:

Hi Jerzy, Kraft Street Audio is the name that Audio Advisor uses on Amazon. They are a great dealer and there would be no issues about warranty either with HiFiMAN or them. 
 
Whereabouts are you located?
 
Peter 

 
That's great news 

. Thank you for quick answering Peter.
I live in Poland.

 

[Alexnova]

Eric, I am sure you are catching up on a backlog of messages due to the holiday. Whenever you have some time, please check the PM I sent you. Thanks and much appreciated!