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Head-Direct / HIFIMAN Customer Service TEAM

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  1. TeamHiFiMAN
    Quote:
    I will contact them and give you a reply later. 
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  2. conquerator2
    And now the RE-400 also includes a pair of silicone tips and a carrying case.
    As a HE-6 owner and an RE-400 early buyer, I feel a bit cheated :/
    Why did you include the things later on? That is not fair to me...
     
  3. hifiman-us
    Thank you for your comments. We added them based on customer feedback, not intended to cheat you. [​IMG]
     
    PM me your info and we will send them to you with our compliments. [​IMG]
     
    Peter
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  4. OddJobs
    Well I was just changing out amp cards and laid unit on face and when I picked it up the front Knob fell off. Tried to snap it back into place and clicks but falls right back off again. Guess it's time to send a letter about getting unit fixed. I purchased unit through Moon Audio, paid for unit on Sept 10th received unit 23rd. I want to get unit replaced or repaired asap.
     
  5. hifiman-us
    Sorry to hear about the knob on your HM-90. Have not heard that one before. 
     
    I will ask someone from HiFiMAN customer service to get in touch with you. Please PM me your contact info and shipping address.
     
    Peter
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  6. OddJobs
    Quote:
    PM sent
     
  7. rdsreference
    Can you please tell me if I can plug my 901 into my stereo to use as a reference DAC ? The spdif cable your selling looks like an RCA lead? Looking forward to my real 901 after two weeks of hit and miss with the faulty amp card still in the box:xf_eek:...
     
  8. rdsreference
    Any news of DSD support non beta
     
  9. TeamHiFiMAN
    Quote:
    Yes, if your stereo has coax output. You can use the cable here http://www.head-direct.com/Products/?act=detail&id=172
     
    And please make sure the S/P DIF of the player is on. You can find it in the setting. 
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  10. rdsreference
    I was lead to believe and the manual states this you need the dock to perform this operation
     
  11. Kjeldsen
    Damnit, i'm having issues with my HE-400s -_- 
     
    When i'm listening i sometimes have strange noises coming from the headphones, caused by physical phenonema. 
     
    1) An occasional "creeak", like someone is squishing the drivers or the plastic support. The sound appears at various levels of intensity. 
    2) An occasional loud "pingggg", as if something is giving way.
     
    Any ideas?
    Thanks in advance
     
    Best regards,
    Martin
     
  12. pigenio
    Hey! So I have this re-zero ... and I love them! However, I lost the left medium biflange tip .. I tried to find a replacement tip in your store but it seems they're discontinued.. are there any compatible tips in your site right now? Do you have any suggestion?
     
  13. TeamHiFiMAN
     
    Never hear of this problem. Maybe your headphone need replacement. Please forward the payment receipt of your HE-400 to customerservice@head-direct.com. 
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  14. TeamHiFiMAN
    RE-ZERO has been discontinued. But you can find the bi-flanges here http://www.head-direct.com/Products/?act=detail&id=33
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  15. ElectroMod
    Trust Head-Direct to get it wrong, i have sent so many emails to them..
     
    It is not www.highendworkshop.co.uk this is my audio repair site please look at www.electromod.co.uk for Hifi-Man products.
     
    Kinds Regards
     
    Mark
     
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