Head-Direct / HIFIMAN Customer Service TEAM
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Quote:
 
if someone at hifiman could figure out what is going on and try to contact them.
I will contact them and give you a reply later. 
 
HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor profile on Head-Fi.
 
http://hifiman.com
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post-9734547
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conquerator2

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And now the RE-400 also includes a pair of silicone tips and a carrying case.
As a HE-6 owner and an RE-400 early buyer, I feel a bit cheated :/
Why did you include the things later on? That is not fair to me...
 
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post-9734557
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hifiman-us

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Thank you for your comments. We added them based on customer feedback, not intended to cheat you. 

 
PM me your info and we will send them to you with our compliments. 

 
Peter
 
HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor profile on Head-Fi.
 
http://hifiman.com
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post-9747234
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OddJobs

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Well I was just changing out amp cards and laid unit on face and when I picked it up the front Knob fell off. Tried to snap it back into place and clicks but falls right back off again. Guess it's time to send a letter about getting unit fixed. I purchased unit through Moon Audio, paid for unit on Sept 10th received unit 23rd. I want to get unit replaced or repaired asap.
 
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hifiman-us

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Sorry to hear about the knob on your HM-90. Have not heard that one before. 
 
I will ask someone from HiFiMAN customer service to get in touch with you. Please PM me your contact info and shipping address.
 
Peter
 
HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor profile on Head-Fi.
 
http://hifiman.com
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OddJobs

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Quote:
Sorry to hear about the knob on your HM-90. Have not heard that one before. 
 
I will ask someone from HiFiMAN customer service to get in touch with you. Please PM me your contact info and shipping address.
 
Peter
PM sent
 
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rdsreference

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Can you please tell me if I can plug my 901 into my stereo to use as a reference DAC ? The spdif cable your selling looks like an RCA lead? Looking forward to my real 901 after two weeks of hit and miss with the faulty amp card still in the box:xf_eek:...
 
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post-9764816
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HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor profile on Head-Fi.
 
http://hifiman.com
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post-9766091
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rdsreference

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I was lead to believe and the manual states this you need the dock to perform this operation
 
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post-9776188
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Kjeldsen

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Damnit, i'm having issues with my HE-400s -_- 
 
When i'm listening i sometimes have strange noises coming from the headphones, caused by physical phenonema. 
 
1) An occasional "creeak", like someone is squishing the drivers or the plastic support. The sound appears at various levels of intensity. 
2) An occasional loud "pingggg", as if something is giving way.
 
Any ideas?
Thanks in advance
 
Best regards,
Martin
 
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pigenio

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Hey! So I have this re-zero ... and I love them! However, I lost the left medium biflange tip .. I tried to find a replacement tip in your store but it seems they're discontinued.. are there any compatible tips in your site right now? Do you have any suggestion?
 
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post-9790135
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  Damnit, i'm having issues with my HE-400s -_- 
 
When i'm listening i sometimes have strange noises coming from the headphones, caused by physical phenonema. 
 
1) An occasional "creeak", like someone is squishing the drivers or the plastic support. The sound appears at various levels of intensity. 
2) An occasional loud "pingggg", as if something is giving way.
 
Any ideas?
Thanks in advance
 
Best regards,
Martin
 
Never hear of this problem. Maybe your headphone need replacement. Please forward the payment receipt of your HE-400 to customerservice@head-direct.com. 
 
HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor profile on Head-Fi.
 
http://hifiman.com
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post-9790139
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  Hey! So I have this re-zero ... and I love them! However, I lost the left medium biflange tip .. I tried to find a replacement tip in your store but it seems they're discontinued.. are there any compatible tips in your site right now? Do you have any suggestion?
RE-ZERO has been discontinued. But you can find the bi-flanges here http://www.head-direct.com/Products/?act=detail&id=33
 
HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor profile on Head-Fi.
 
http://hifiman.com
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post-9791360
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ElectroMod

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Trust Head-Direct to get it wrong, i have sent so many emails to them..
 
It is not www.highendworkshop.co.uk this is my audio repair site please look at www.electromod.co.uk for Hifi-Man products.
 
Kinds Regards
 
Mark
 
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